Service Desk Technician

abacustech
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📍 Colorado Springs, CO, USOTHER

About this role

Overview

Abacus Technology is seeking a Service Desk Technician to provide technical support for Space Operations Command at Peterson SFB.  This is a full-time position.

Responsibilities

  • Provide first call resolution for a variety of technical issues. 
  • Open and log trouble tickets, maintain ownership of tickets, and monitor progress and resolution to ensure tickets are resolved and closed.
  • Escalate tickets as necessary to tier 2 staff. 
  • Provide business analysis support to end-users, document their requirements with user stories, and directly create/update applications or escalate them to our solution developers.
  • Perform training associated with Tier 1 support as needed.

Qualifications

2+ years experience in a service desk or technical support role.  2+ years experience in SharePoint and Teams administration.  Associate’s degree in a related field.  Additional experience may be substituted for degree requirements.  Must be Security+ CE certified (or hold equivalent certification in compliance with DoD 8140/8570 IAT II requirements).  Must hold a Microsoft 365 Fundamentals certification.  HDI-CSR certification desired.  Experience with MS SharePoint and Teams administration.  Experience with Enterprise Task Management Software Solution (ETMS2) a plus.  Experience managing ticket resolution ITSM, such as Remedy or ServiceNow.  Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications.  Experience with Active Directory.  Must be able to provide courteous, timely and professional treatment of all customers.  Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization.  Must be a US citizen and hold a current Secret clearance.

 

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

 

EOE/M/F/Vet/Disabled

Frequently Asked Questions

Is the salary disclosed for the Service Desk Technician position at abacustech?
The salary for this Service Desk Technician role at abacustech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Technician position at abacustech located?
This Service Desk Technician role at abacustech is based in Colorado Springs, CO, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Technician role at abacustech full-time or part-time?
This is listed as a OTHER position. It is posted as a Service Desk Technician role at abacustech.
How do I apply for the Service Desk Technician position at abacustech?
Click the "Apply Now" button on this page. You will be redirected to abacustech's official application portal hosted on icims where you can submit your application directly.
When was the Service Desk Technician job at abacustech posted?
This Service Desk Technician position at abacustech was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Technician
abacustech
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You'll be redirected to abacustech's official application page on icims.