Manager, Construction Defect Claims

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Construction Defect Claims Manager. This leader will supervise a team of non-complex severity Construction Defect claim specialists, providing day-to-day direction and oversight. Supervision duties include the technical development of the adjusters and their claim files, including coverage, liability investigation, development and evaluation of damages, settlement/resolution strategy and litigation management.  These claims arise in various jurisdictions throughout the country.

This role follows a hybrid work model, requiring 4 days per week on‑site and 1 day remote.

To support team collaboration and business needs, preference will be given to candidates who can work in a hybrid capacity from one of our approved office locations listed below.

Eligible Office Locations:

• Ohio: Cleveland, Seven Hills
• Texas: Dallas
• Georgia: Alpharetta
• Illinois: Chicago 
• Florida: Boca Raton, Maitland
• Connecticut: Southington
• California: Concord, Irvine, Woodland Hills
• New Jersey: Jersey City, Princeton
• Arizona: Scottsdale
• New York: New York City, Melville, Latham
• Utah: South Jordan
• New Hampshire: Nashua
• Massachusetts: Boston
• Kansas: Overland Park
• Washington: Seattle
• Missouri: St. Louis

Responsibilities

• Ensures appropriate new claim assignment
• Oversees the adjudication of non-complex severity claims, including reserving, communication, documentation, litigation management, evaluation, negotiation, and settlement.
• Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
• Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
• Analyzes and approves insurance claim payments.
• Provides file authority as appropriate to staff members.
• Completes regular quality audits of team members
• Completes special projects as assigned.
• Assures that all customers receive quality service.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• Recruits, hires and recommends promotions, transfers and disciplinary action.
• Participate in the performance management cycle.
• Manages the development and training of their team.

Qualifications

• 5-7 years’ equivalent experience and skills required, preferably in Construction Defect.
• Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
• Demonstrated leadership skills
• Creative and strategic thinking skills
• Ability to plan, organize, delegate and develop staff.
• Effective communication skills
• Ability to carry out detailed written and verbal instructions.
• Ability to work with little supervision and direction.
• Ability to operate business technology.
• College degree
• Valid adjuster’s license in appropriate jurisdictions or ability to obtain such.

The expected salary range for this role is $88,000-130,000 annually

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.