Customer Success Manager - Piston

pear-vc· Piston
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📍 Lehi, UTFullTime

About this role

Customer Success Manager

What you will be doing:

  • Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.

  • Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.

  • Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.

  • Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.

  • Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.

  • Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.

  • Manager an international remote team

What you should have:

  • 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment

  • Experience managing post-sale relationships and driving retention and expansion

  • Strong communicator who can connect with operators, owners, and executives alike

  • Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)

  • Experience of managing a team

  • Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

What we hope you have:

  • Experience working with SMBs or in industries like logistics, transportation, or fleet management

  • Familiarity with payments, expense tracking, or fraud prevention tools

  • Data-savvy—comfortable reading usage trends or digging into account analytics

  • Experience managing international remote teams

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager - Piston position at pear-vc?
The salary for this Customer Success Manager - Piston role at pear-vc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager - Piston position at pear-vc located?
This Customer Success Manager - Piston role at pear-vc is based in Lehi, UT. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager - Piston role at pear-vc full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager - Piston role in the Piston department at pear-vc.
Which team or department does the Customer Success Manager - Piston at pear-vc belong to?
This Customer Success Manager - Piston position is part of the Piston department at pear-vc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager - Piston position at pear-vc?
Click the "Apply Now" button on this page. You will be redirected to pear-vc's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager - Piston job at pear-vc posted?
This Customer Success Manager - Piston position at pear-vc was posted on Apr 16, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager - Piston
pear-vc
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