Operations Analyst II

Company Details

 

 

 

 

Berkley Select delivers professional liability insurance solutions to individuals, businesses, professional services firms, and nonprofit organizations.

 

As a Berkley company, Berkley Select is staffed with a team of experts with a specific focus on Professional Liability. Berkley Select utilizes individual risk underwriting, loss control, and claims practices to provide superior products and services to its customers.

 

Berkley Select is a Berkley Company. W. R. Berkley, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. W. R. Berkley Corporation (NYSE: WRB).

Responsibilities

Berkley Select is evolving its operating model to support continued growth, increased underwriting complexity, and expanded use of data, automation, and AI-enabled capabilities.

 

The Operations Analyst II supports this evolution by analyzing, enhancing, and helping implement operational processes that are efficient, well-controlled, and scalable.

 

This role contributes to process improvement efforts, supports data-driven decision-making, and helps ensure that operational enhancements are effectively adopted within day-to-day operations.

 

Operations & Process Improvement

• Analyze current operational processes to identify inefficiencies, manual steps, and potential risks.
• Support the design and implementation of process improvements aligned to underwriting and service needs.
• Maintain process documentation, including workflows, procedures, and control frameworks.

Analytics, Automation & AI Support

• Partner with Technology and Business teams to support implementation of automation and AI-enabled solutions (e.g., workflow tools, document processing).
• Assist in evaluating operational readiness and control considerations for new tools and processes.
• Use data analysis to identify trends, performance gaps, and improvement opportunities.

Performance Monitoring & Reporting

• Develop and maintain operational reports and dashboards to track key metrics such as throughput, quality, and service levels.
• Summarize data insights and provide actionable recommendations to support decision-making.
• Assist with forecasting and capacity planning efforts.

Risk, Controls & Compliance

• Support the execution of processes with appropriate controls to meet internal risk and audit standards.
• Partner with Risk, Compliance, and Audit teams to assist with control testing, issue tracking, and documentation.
• Identify and escalate operational risks related to process or system changes.

Stakeholder Partnership & Change Support

• Collaborate with Operations, Underwriting, Technology, Risk, and Finance teams on process improvement initiatives.
• Support change management efforts, including development of training materials and job aids.
• Participate in pilots, implementations, and post-implementation reviews.

 

Future Skills – AI & Advanced Capabilities

Berkley Select is committed to leveraging emerging technologies to enhance operational effectiveness. The Operations Analyst II is expected to:

• Develop foundational knowledge of AI-enabled tools and their operational applications.
• Support adoption of new technologies with a focus on transparency, control, and risk awareness.
• Continue building skills in data analysis, automation, and process improvement.
• Contribute to evolving best practices within Operations.

 

Qualifications

• Bachelor's degree or equivalent experience
• Collaboration: Works effectively across teams to support shared goals
• Clear Communication: Communicates processes, data insights, and recommendations in a clear, practical manner
• Adaptability: Comfortable learning new tools and adjusting to evolving processes
• Analytical Thinking: Evaluates data and process issues to support informed decision-making
• Accountability: Takes ownership of assigned work and follows through on deliverables
• Attention to Detail: Ensures accuracy while supporting broader operational objectives

 

Additional Company Details

The position is based in Chicago; in-office four days per week. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role includes: Base Salary Range: $76,000 - 78,000. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. This role is eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

Sponsorship Details

Sponsorship not Offered for this Role

Responsibilities

Berkley Select is evolving its operating model to support continued growth, increased underwriting complexity, and expanded use of data, automation, and AI-enabled capabilities.
 
The Operations Analyst II supports this evolution by analyzing, enhancing, and helping implement operational processes that are efficient, well-controlled, and scalable.
 
This role contributes to process improvement efforts, supports data-driven decision-making, and helps ensure that operational enhancements are effectively adopted within day-to-day operations.
 
Operations & Process Improvement
- Analyze current operational processes to identify inefficiencies, manual steps, and potential risks.
- Support the design and implementation of process improvements aligned to underwriting and service needs.
- Maintain process documentation, including workflows, procedures, and control frameworks.
Analytics, Automation & AI Support
- Partner with Technology and Business teams to support implementation of automation and AI-enabled solutions (e.g., workflow tools, document processing).
- Assist in evaluating operational readiness and control considerations for new tools and processes.
- Use data analysis to identify trends, performance gaps, and improvement opportunities.
Performance Monitoring & Reporting
- Develop and maintain operational reports and dashboards to track key metrics such as throughput, quality, and service levels.
- Summarize data insights and provide actionable recommendations to support decision-making.
- Assist with forecasting and capacity planning efforts.
Risk, Controls & Compliance
- Support the execution of processes with appropriate controls to meet internal risk and audit standards.
- Partner with Risk, Compliance, and Audit teams to assist with control testing, issue tracking, and documentation.
- Identify and escalate operational risks related to process or system changes.
Stakeholder Partnership & Change Support
- Collaborate with Operations, Underwriting, Technology, Risk, and Finance teams on process improvement initiatives.
- Support change management efforts, including development of training materials and job aids.
- Participate in pilots, implementations, and post-implementation reviews.
 
Future Skills – AI & Advanced Capabilities
Berkley Select is committed to leveraging emerging technologies to enhance operational effectiveness. The Operations Analyst II is expected to:
- Develop foundational knowledge of AI-enabled tools and their operational applications.
- Support adoption of new technologies with a focus on transparency, control, and risk awareness.
- Continue building skills in data analysis, automation, and process improvement.
- Contribute to evolving best practices within Operations.