Command Center Manager

berkley· Information Technology
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📍 Wilmington, DE, USOTHER

About this role

Company Details

 

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!

 

BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

 

Right Team. Right Technology. Simple and Secure.

Responsibilities

What You'll Do

 

As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:

  • Overseeing incident response, system monitoring, and SLA adherence
  • Leading enterprise event escalations and executive-level communications
  • Driving process maturity, automation, and operational efficiency
  • Hiring, mentoring, and developing top-tier technical talent
  • Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
  • Reporting on KPIs, system availability, and customer satisfaction metrics

Qualifications

What You Bring

  • 5+ years in a leadership role within a Data Center, NOC, or SOC
  • Proven success in high-pressure, high-visibility environments
  • Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
  • Exceptional communication, project management, and analytical skills
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?

 

  • Be part of a Fortune 500-backed tech team with global impact
  • Work in a culture that values innovation, growth, and employee development
  • Enjoy opportunities to expand your career into roles you never imagined
  • Make a real difference in how technology supports the future of insurance

 

The Company is an equal employment opportunity employer.

Responsibilities

What You'll Do
 
As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:
- Overseeing incident response, system monitoring, and SLA adherence
- Leading enterprise event escalations and executive-level communications
- Driving process maturity, automation, and operational efficiency
- Hiring, mentoring, and developing top-tier technical talent
- Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
- Reporting on KPIs, system availability, and customer satisfaction metrics

Frequently Asked Questions

Is the salary disclosed for the Command Center Manager position at berkley?
The salary for this Command Center Manager role at berkley is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Command Center Manager position at berkley located?
This Command Center Manager role at berkley is based in Wilmington, DE, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Command Center Manager role at berkley full-time or part-time?
This is listed as a OTHER position. It is posted as a Command Center Manager role in the Information Technology department at berkley.
Which team or department does the Command Center Manager at berkley belong to?
This Command Center Manager position is part of the Information Technology department at berkley. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Command Center Manager position at berkley?
Click the "Apply Now" button on this page. You will be redirected to berkley's official application portal hosted on icims where you can submit your application directly.
When was the Command Center Manager job at berkley posted?
This Command Center Manager position at berkley was posted on Sep 11, 2025. Apply as soon as possible — early applications are often reviewed first.
Command Center Manager
berkley
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