Customer Tech Support Dispatcher with French

Overview

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Tech Support Dispatcher with French! We are a team of friendly and passionate engineers and we are assisting Axway customers in English, French or German while manifesting a genuine interest for their experience. We are offering advanced technical support on our products (and the related Operating Systems) by resolving issues that may occur during installation, configuration, usage and administration of our software solutions.

We are seeking a colleague to filter, create and dispatch cases and calls for French (mainly) and English speaking customers. He or she will work closely with local and remote colleagues from Support to create and dispatch cases, take and dispatch product-related calls and personally handle a set of non-technical related tickets. The ideal candidate is someone passionate about customer experience with desire and confidence to use French and English while facing customers.

Location: Axway Romania, Bucharest

Calea Serban Voda, no.133, 4th District

Employees work in a hybrid mode 2 days per week in the office

Responsibilities

• To receive, register and process customer’s requests according to internal procedures.• To handle our clients' calls in an effective and pleasant way, with professionalism, courtesy and accuracy, meeting service quality standards;• To solve customer tickets by phone, email or web and within target service level agreements (SLA) while documenting all customer interactions and activities in Support CRM (SalesForce)• To ensure consistent and professional treatment of customer's cases based on the Axway Support Policy and Procedures while maximizing customer satisfaction.• To provide regular feedback following the internal/external interactions and share opportunities for improving customer experience.

Qualifications

Preferred skills:

• Excellent verbal and written communication skills in French and English• Excellent customer service skills and passionate about helping customers resolve their issue• Logical thinking and effective problem-solving skills• Dynamic, team player and customer oriented • Reliable and capable of taking decisions in a dynamic environment.

Company Overview 

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. 

As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. 

Why Axway? 

At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. 

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. 

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. 

#LI-AS1