Technical Support Engineer

Overview

We are seeking our new Technical Support Engineer to join the Axway team!

This is a highly visible position that serves as a primary Global Support interface between Axway and the Axway customer base. It is a key role in defining the customer’s impression of Axway. This position will require impeccable customer service, troubleshooting skills, and a strong technical background as the position is responsible for solving technical problems for Axway customers. It will be required to provide Axway customers and partners with high-quality, courteous, and accurate technical information in a timely and efficient manner.Support Engineer will be performing departmental and support-related tasks such as communicating with customers, meeting Initial Response on SLAs, and solving the customer’s problems. Support Engineer will be available for a 24x7 shift rotation.

• Location: Sofia, Bulgaria
• Work model: Hybrid

Responsibilities

• Willingness and motivation to work on shift rotation
• Experience supporting or troubleshooting enterprise applications
• Experience working and/or administering with Linux and/or Windows operating systems
• Experience in troubleshooting various-sized networks

Qualifications

• Strong Linux knowledge. Windows knowledge is a big plus
• Strong analytical skills and incisive thinking ability
• Excellent command of English language, including strong English spoken skills
• Strong networking and LAN knowledge
• Familiar with databases. Experience working and/or administering with MS-SQL and/or MySQL and/or Oracle
• Excellent teamwork skills, must be assertive and approachable
• Excellent customer service skills, both verbal and written
• Familiar with various network protocols e.g. SMTP/FTP/HTTP/SSH
• Strong interpersonal skills

The following additional skills will be an advantage:

• Solaris/AIX knowledge/experience is a plus
• Certification or extensive experience with MS-SQL and/or Oracle is a plus
• Knowledge of S/MIME, SSL, SSH, FTP/HTTP, LDAP is a plus
• Knowledge of various firewalls is a plus
• International exposure is a plus

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

Axway is an AA and EEO employer

Equal Opportunity Employer 

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. 

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