End User Support Technician I

Overview

End User Support Technician I will provide daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission and values of Blanchard Machinery Company.
• Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.
• Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call status.
• Use the company IT service desk system and keep accurate records of the incidents.
• Build and configure Desktop/Laptop/Mobile Devices for new users and/or upgrades.
• Contact software and hardware vendors to request service regarding defective products.
• Assist with password resets on various internal software and applications.
• Provide support for desktops, laptops, printers, peripherals, desk phones, mobile devices and warranty replacements.
• Help manage company printer fleet and ensure uninterrupted operations.
• Maintain accurate records and update documentation as they change.
• Ability to work after hours and emergency response as needed.
• Other duties as assigned.

Qualifications

• Associates degree in Information Systems or 2-years related experience in professional office environment required.
• CompTIA A+ preferred.
• Result oriented and focused on continuous process improvement.
• Prior service desk experience preferred.
• Knowledge of general IT skills, ability to learn and navigate new software quickly.
• Knowledge of Microsoft 365 and Windows OS.
• Basic knowledge of networks and windows servers.
• Ability to adapt to changing priorities; meets deadlines and work well under pressure.
• Must possess a customer centric mindset along with the ability to build strong relationships.
• Excellent interpersonal, written and oral communication skills.
• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
• Personal commitment to continuous improvement and service excellence.
• Ability to work independently with limited supervision.

Working Conditions

• The physical environment requires the employee to work inside throughout the year.
• Position may require employees to be physically present at designated worksite locations.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, writing are required to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.