Business Support Administration Manager

About the Position

£42,000 salary, free meals on shift, plus lots of great benefits!

Find your place and make a difference as a Business Support Administration Manager at Berkley Care

Are you an experienced Home Administrator or Business Administration Manager with excellent communication skills? Do you have experience in business development and customer service and would love to use your skills in a care environment?  If you answered yes, then taking the first step in your career as a Business Support Admin Manager with Berkley Care Group could be the right move for you.

A Top Employer 2026

For the third year running, Berkley Care is the only UK luxury care home provider to be recognised in this year’s Top Employer Awards for going above and beyond when it comes to employee well-being and development.  This award is given in recognition of the group’s commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging. 

As a Business Support Administration Manager you’ll support the General Manager in the smooth daily running of the home, leading the reception team and ensuring all administrative and front‑of‑house duties are delivered to a high standard. You’ll act as the primary liaison with Berkley Concierge, maintaining proactive daily communication within agreed SLAs to manage the enquiry‑to‑admissions pipeline. You’ll coordinate and tailor show rounds, ensure the home is presented impeccably, and provide structured feedback after each visit and assessment. You’ll manage the full admissions process, including booking assessments, preparing and issuing all contractual documentation, completing affordability checks, coordinating move‑in days, and maintaining accurate CRM records. You’ll also oversee financial and people administration such as cash handling, reporting, payroll and holiday processes. As a culture champion, you’ll promote a strong ‘one team’ ethos, support occupancy monitoring, and embed Berkley Care Group’s values in everything we do. 

What we are looking for:

• An individual who is caring and has a compassionate nature
• Someone who is determined, takes pride in finding solutions and uses their initiative
• Calm under pressure and able to prioritise the needs of a variety of people

Essential requirements:

• Previous experience in a similar administrative management or business support role

• Proven ability to lead and manage a team, holding others accountable and supporting their development
• Confidence with financial data, budgeting and basic financial reporting
• Good commercial awareness
• Experience of cash collection and/or managing debt
• Knowledge of CQC requirements in relation to administrative duties
• High attention to detail, particularly around contractual, HR, financial and compliance documentation
• Experience of safe recruitment practices including pre-employment checks and right to work compliance
• Good understanding of HR and financial information systems and a commitment to data accuracy and integrity
• Strong digital skills including Microsoft 365, particularly Word, Excel and outlook.
• Excellent communication and interpersonal skills, with the ability to adapt style and approach for different audiences.
• Strong influencing skills
• Highly organised with a strong attention to detail and the ability to work on your own initiative.
• Flexible and adaptable in a fast-paced, evolving environment.

What can you expect from us

• Free meals and drinks whilst at work
• Monetary rewards for long service 
• Enhanced Maternity and Paternity Pay
• Industry leading Company Sick Pay (for critical illness and clinically necessary surgery)
• Access to a raft of benefits and discounts in hundreds of online and high street locations, plus a Blue Light Card
• Cycle to Work Scheme
• On-Demand Pay
• Employee Assistance Programme plus a 24/7 GP Helpline
• A luxury working environment
• Excellent learning, development and training opportunities

Our recruitment process

So, if you want a rewarding role as a Business Support Administration Manager in an environment where you’ll be valued for the person you are and where you’ll be appreciated and respected for what you can bring to the role, apply today.  There is a two-stage interview process, one of which is a face-to-face in-person interview with the General Manager. 

Equality, Diversity and Inclusion (EDI)

At Berkley Care Group, we are committed to providing EDI at all levels in our company.  We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce.  Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.

#INDHP