Customer Service Rep

Company Name

Overview

Pay: $18 – $20 per hourFull-time, year-round work

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide.

We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.

What We Offer

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth opportunities within a national network

Responsibilities

As a Customer Service Representative supporting HVAC service operations, you will:

• Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling

• Make outbound calls to confirm HVAC service appointments and installation schedules

• Manage scheduling for HVAC technicians and HVAC installers

• Operate multi-line phone systems while maintaining accuracy and professionalism

• Provide customers with timely updates regarding heating and air conditioning service appointments

• Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling

• Deliver excellent customer service while handling a high volume of HVAC-related service requests

This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations.

Qualifications

What You Need:

• Prior experience in a customer service or call center environment

• Experience scheduling service appointments (HVAC or home services preferred)

• Proficiency with Microsoft Office and computer-based systems

• Ability to manage multi-line phone systems with accuracy and professionalism

• Must report daily to the office (no remote work available)

• Weekend and shift flexibility may be required

• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.