SAP Support Analyst

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

POSITION SUMMARY:

The ‌SAP Support Analyst is responsible for providing first-line technical support for SAP systems. This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams. The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.

WHAT YOU WILL BE DOING:

• Incident Management:‌ Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD,MM, FICO etc. modules).
• System Monitoring:‌ Monitor system performance and logs to identify and address potential issues proactively.
• Collaboration:‌ Work closely with L3 engineers and business teams to ensure timely resolution of issues.
• User Support:‌ Assist end-users with basic SAP system

Qualifications

MINIMUM QUALIFICATIONS:

• 0-2 yrs experience in SAP support or IT service desk roles.
• Familiarity with SAP Fiori, ABAP, basics, and integration tools.
• SAP certification (e.g., SAP Certified Application Associate) is a plus.
• Strong problem-solving, communication, and teamwork abilities.
• Local languages and fluent English (Chinese is a plus)

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.