IT Technical Support (Tier 2-3)

Overview

The IT Support Technician will be responsible for providing outstanding service to all Bergelectric End-users. IT Support Technicians provide a wide range of user training, service request fulfilment, and incident management.

Responsibilities

• Provide Technical Support and assistance to end-users.
• Communicate effectively with end-users via ticketing system and email.
• Support Windows 10 based environment.
• Troubleshoot technical issues in an efficient manner.
• Deploy, troubleshoot, and manage multi-function printers.
• Deploy, troubleshoot, and manage mobile devices.

Qualifications

• High school diploma or general education degree (GED) required.
• Associates degree or bachelor’s degree in related field (Preferred).
• 2+ years working in a Technical Support role.
• A+, Network+ (Preferred).
• Strong communication skills, written, verbal, and presentation.
• Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment.
• Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks.
• Ability to adapt to fast paced environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is largely a sedentary role; however, this role may require the ability to lift files, open filing cabinets, reach, stoop or kneel to install computer equipment.
• Light to moderate lifting is required.

Working Environment

• This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, etc.  

Salary Range

Benefits

Bergelectric is proud to offer a comprehensive benefits package, including medical, dental, vision, and a 401k retirement plan with employer matching.

EEO Statement

The information contained in the job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned by the Supervisor or their designee.

Bergelectric is a Federal government contractor and subject to the requirements of the Office of Federal Contract Compliance Programs (OFCCP). We have listed the affirmative action laws that we are governed by and their implementing regulations for your easy reference:

• Executive Order 11246 including Pay Transparency Nondiscrimination Provision (41 C.F.R. part 60)
• The Vietnam Era Veterans Readjustment Assistant Act of 1974, as amended (41 C.F.R. 60-300)
• Section 503 of the Rehabilitation Act of 1973, as amended (41 C.F.R. 60-741)