Plumbing - Trade Manager

Overview

We are seeking an experienced Plumbing Manager to lead and grow a high-performing residential plumbing department at our location in Naperville, Illinois, supporting the greater Chicagoland area. This is a hands-on leadership role for a proven operations leader who understands how to scale residential service teams, deliver exceptional customer experiences, and develop strong technicians and supervisors.

Our organization is built around growth, operational excellence, and people-first leadership. If you have a track record of successfully running residential plumbing operations and building winning teams, this role offers the opportunity to make a meaningful impact while helping shape the future of the business.

What You’ll Do:

• Lead day-to-day operations for the residential plumbing department, including field technicians and support staff
• Partner closely with the General Manager to achieve revenue, margin, and operational performance goals
• Collaborate with Dispatch to optimize scheduling, route efficiency, capacity planning, and daily productivity
• Ensure all plumbing work meets company quality standards, safety requirements, and brand expectations
• Coach, mentor, and develop plumbing technicians through regular performance feedback and training
• Support recruiting, onboarding, and retention of top residential plumbing talent
• Handle escalated customer issues with professionalism, urgency, and a solutions-focused mindset
• Maintain a strong safety culture, ensuring compliance with OSHA standards and company policies
• Continuously improve processes, workflows, and customer experience across the plumbing operation

What We’re Looking For:

• 3+ years of management or leadership experience running a residential plumbing department
• Proven ability to lead, coach, and develop residential service plumbers and field teams
• Strong understanding of residential service operations, dispatching, pricing, and workflow optimization
• Experience managing KPIs such as revenue, labor efficiency, average ticket, callbacks, and customer satisfaction
• Data-driven decision-maker with strong problem-solving and communication skills
• Comfortable working in the field as needed to support technicians and customers

Nice to Have:

• Journeyman or Master Plumbing background
• Experience scaling or modernizing residential plumbing operations
• Familiarity with multi-location or high-growth home services environments

What We Offer:

• Competitive compensation (base salary + quarterly performance bonus)
• Medical, dental, and vision insurance with 100% employer-paid options available
• 401(k) with company match
• Paid Time Off (PTO) plus paid holidays
• Ongoing leadership training and career advancement opportunities
• A supportive, people-first culture focused on craftsmanship, accountability, and doing the right thing

Schedule & Location:

• Full-time, on-site leadership role
• Based in Naperville, IL, with responsibility for operations across the Chicagoland market and regular field engagement

We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants for their interest; however, only those selected for an interview will be contacted.