Configuration Specialist

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn.

Who You Are

We are seeking a Configuration Specialist to join our team. In this role, you will focus on designing, configuring, and maintaining dynamic actions, workflows, automations, and rules within the Ontic platform to support enterprise client needs. This role sits at the intersection of product, client solutions, and platform operations, helping clients maximize the value of Ontic through scalable and strategic platform configurations.

The ideal candidate combines technical aptitude, product thinking, and client-centric problem solving. You will partner cross-functionally with Customer Success, Product, Managed Services, and Implementation teams to build and maintain solutions that drive adoption, operational efficiency, and long-term client success.

This position presents an exciting opportunity for someone who enjoys translating business needs into scalable platform functionality within a fast-paced SaaS environment.

Key Responsibilities:

• Configure and maintain dynamic actions, workflows, rules, automations, and other platform configurations for enterprise-level clients

• Partner with internal teams and clients to understand operational requirements and translate them into scalable platform solutions

• Support the implementation and ongoing optimization of client-specific platform configurations

• Collaborate with Product, Customer Success, and Managed Services teams to improve platform functionality and client outcomes

• Troubleshoot configuration-related issues and identify opportunities for process improvement and automation

• Perform data auditing, review, and cleanup activities to support platform integrity, workflow performance, and client operational needs

• Develop and maintain documentation, configuration standards, and best practices

• Create customized enablement and training materials for internal and external stakeholders

• Train users on platform capabilities, workflows, and configuration functionality

• Contribute feedback and enhancement recommendations to Product teams based on client use cases and platform trends

• Support client adoption and retention through proactive engagement and solution optimization

• Effectively communicate with both technical and non-technical audiences internally and externally

• Set and track objectives and key results (OKRs) related to platform adoption, operational efficiency, and client outcomes
  

Requirements:

• 2–4 years of experience in a client-facing SaaS, platform operations, configuration, implementation, or solutions-focused role

• Experience configuring workflows, automations, rules engines, or platform-based solutions within a SaaS environment

• Strong problem-solving and analytical skills with the ability to translate business requirements into functional configurations

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Experience working cross-functionally with Product, Customer Success, and/or Technical teams

• Familiarity with Jira, Excel, and knowledge management/documentation tools preferred

• Bachelor’s degree or equivalent experience
  

Experience/Skills

• Microsoft Power Automate

• Microsoft Power Platform

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400