Resident Navigator
About this role
Overview
Make a Meaningful First Impression—Every Day
Are you passionate about hospitality, service, and creating exceptional experiences for others? We’re looking for a Resident Navigator to serve as a welcoming presence and trusted point of connection for our residents throughout their journey in our community.
As a key member of our Resident Experience Team, you’ll play a vital role in ensuring smooth move-ins, supporting resident satisfaction, and helping residents feel right at home from day one.
Responsibilities
- Welcome new residents and families with a personalized, warm move-in experience.
- Coordinate and lead move-in orientations and apartment readiness walk-throughs.
- Serve as a primary point of contact for resident questions, needs, and concerns.
- Maintain regular check-ins with residents, especially during the first 90 days.
- Partner with internal teams to resolve service issues and enhance the resident experience.
- Support community events, welcome activities, and engagement initiatives.
- Assist Sales and Marketing with tours and move-in support as needed.
- Document resident interactions and feedback accurately and professionally.
Qualifications
- High school diploma or equivalent required
- At least 2 years of experience in senior living, hospitality, resident services, or a related field (preferred)
- Strong communication and interpersonal skills with a heart for serving seniors
- Organized, detail-oriented, and able to manage multiple priorities
- Comfortable using Microsoft Office (Word, Excel, Outlook); Canva experience a plus
- Ability to remain calm, empathetic, and solution-focused in fast-paced environments
Work Environment & Schedule
- Community and office-based setting with frequent resident interaction
- Primarily indoor work with occasional flexibility needed for events or move-ins
Why Join Us
- Make a real difference in residents’ lives.
- Be part of a supportive, mission-driven team.
- Opportunities for growth and training.
Benefits
- Daily pay option available.
- Medical, dental, and vision insurance options.
- Paid time off and paid sick leave.
- 403b company matched retirement plan.
- Career Growth Opportunities.
- The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
- Employee assistance program and much more!
Schedule: Tuesday - Saturday
About Us
Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.
We’re a mission-driven organization that values and supports our dedicated team. We pride ourselves on providing an exceptional living experience for our residents while fostering a warm, family-like atmosphere for our staff.
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
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