Guest Services Agent

Overview

As a Guest Services Agent (formally called a PBX Resort Operator), you'll answer phone calls in a courteous and pleasant manner and refer guests to the correct extensions. With a pleasant and can-do attitude you'll address guest concerns in a friendly and warm manner.

Salary Range: $18.50/hr

Eligible for bonus and incentive compensation

Why Join our team?

At Suncadia, we’re inspired year‑round by the natural beauty and welcoming spirit of the Cascades. Every season calls for a team of engaged, attentive ambassadors who create meaningful experiences that spark connection, adventure, and a true sense of belonging for our residents, guests, and community. If you’re ready for a role where every day offers something new and rewarding, this is your place. Find your nature with us and who knows, you may just discover a home for your career.

Benefits & Perks Include:

• Full-Time Regular employees are eligible for a full benefits package, including Paid Time Off and group medical, dental, and vision insurance
• All team members accrue Paid Sick Time and are eligible for the Employee Assistance Program, which offers team members free access to mental health and counselling services
• All team members 18-years of age or older are eligible for a 401K plan with a company match
• Travel is Good for the Soul: Enjoy team member rates at hotels around the world
• Free Golf
• Team Member discounts on services at the Glade Spring Spa
• 50% off at all Suncadia operated Food & Beverage outlets
• Retail discounts at the Spa, Pro Shops, Source Mercantile, and Health Clubs
• Discounts on rental cars, tickets, electronics, and more!

There’s no place like Suncadia.

Nestled on the sunny side of the Cascades, Suncadia’s 6,000‑acre mountain resort community offers year‑round opportunities to explore, unwind, and connect. With lodging options ranging from an intimate Inn to a classic Northwest lodge and private vacation homes, and with Tumble Creek providing an elevated club lifestyle, Suncadia fosters a true sense of place. Offering 40+ miles of trails, championship golf, a luxury spa, inspired dining, and direct access to the Wenatchee National Forest, at Suncadia adventure and belonging naturally come together. Here, meaningful moments aren’t just created, they’re part of the experience.

*Some benefits may vary based on job classification

Responsibilities

• Answering and referring phone calls on the main switchboard;
• Courteous, timely and accurate when transferring calls, relaying messages and giving information to guests;
• Receive and send guest faxes;
• Photocopying;
• Comply with Suncadia dress code and grooming policy;
• Process guestroom reservations into Springer Miller during reservations office off-hours;
• Absorb, understand and continually communicate Suncadia events and activities to guests;
• Support Front Desk operations with physical coverage as needed;
• Other duties as assigned.

Qualifications

• Must be 18 years of age or older;
• Ability to work well with others and function well in fast paced environment;
• Able to communicate well with staff and customers;
• Able to work flexible hours and days;
• Knowledge of property-wide facilities and services;
• Possess excellent telephone and organizational skills.

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