Spa Supervisor

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Spa Supervisor to join our Pier Sixty-Six Resort team!

Reporting to the Spa Manager you will manage and provide outstanding leadership and support. The Spa Supervisor serves as an ambassador of the spa, representing all its services and products to guests and residents. As a member of the Spa leadership team, the Spa Supervisor will assist in the supervision of the day-to-day operation of the spa to always ensure smooth operational flow as well as ensuring exceptional guest experience and administrative procedures.  This position requires consistent adherence to the policies and procedures of the department.

Responsibilities

• Responsible for the flow and service of the spa front desk operations including:
• Overseeing the Spa Supervisor and Front Desk Operations
• Keeping desk organized and functional.
• Ordering all retail supplies, office supplies, gift cards, operating supplies, housekeeping supplies etc.
• Full understanding of the spa POS system including maximizing features and troubleshooting issues.
• Attending webinars of new features and enhancement recommendations for the POS system
• Software and credit card terminal troubleshooting and updates.
• Rectifying credit card disputes 
• Performs the following specific duties:
• Responsible for all front desk operational systems to ensure optimal customer experiences and Steps of Service 
• Assist with entering new products, purchase orders and receivables into software system.
• Assist with unpacking and distributing retail and operating supplies

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.  
• Acknowledge and greet everyone who enters and leaves spa facilities.  
• Provide detailed descriptions of spa treatments, packages, services, facility features, cancellation policy and hours of operation.  
• Utilize spa computers with skill and proficiency.  
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the spa treatments, services, sessions and retail, as well as programs, promotions and discounts available.  
• Maintain eye contact when addressing external and internal guests.  
• Handle guests’ questions and concerns professionally and courteously.  
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.  
• Maintain a clean, safe, fully stocked, and well-organized work area.  
• Develop the ability to work without constant direct supervision and stay at assigned area for long periods.  
• Maintain a positive attitude and contribute toward a quality work environment.  
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.  
• Communicate to management all occurrences involving team members or guests in the spa that require attention.  
• All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may be required to perform other job-related duties by their supervisor.  

Qualifications

• Must have enthusiasm and possess excellent customer service skills.  
• Must be detail-oriented and have ability to multi-task.  
• Ability to be efficient and productive in a fast-paced environment.  
• Compute accurate mathematical calculations.
• Excellent communication, listening and computer skills.  
• Must possess excellent communication, organizational, and business skills.
• Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service.
• Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or team-related problems.
• Maintain confidentiality of guest information and pertinent resort data.
• Flexibility to work evenings, wekends and holidays as needed. 

Education and Experience Requirements: 

• High School Diploma is required.
• Minimum of 2 years' experience in spa or guest service.

Physical Demands:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds.
• Stand, sit, or walk for an extended period or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, and pulling.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Managed Properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort