Concierge
coraltreehospitality· Guest Services
About this role
Overview
The Concierge serves as a key guest-facing team member, providing personalized service while supporting daily operations across hospitality, housekeeping, luggage handling, and guest activities. This role is hands-on and service-driven, ensuring an exceptional guest experience through flexibility, attention to detail, and teamwork. The Concierge also assists with waterfront and boating activities, including preparation and care of boats before and after guest use.
Responsibilities
Guest Services & Concierge Duties
- Greet guests warmly and provide a high level of personalized service throughout their stay
- Respond to guest inquiries and assist with making reservations for accommodations, on-site amenities and local experiences.
- Assist guests with requests, directions, schedules, reservations, and general inquiries
- Anticipate guest needs and proactively resolve issues to ensure satisfaction
- Maintain knowledge of on-site amenities, activities, and local attractions
Luggage & Arrival/Departure Support
- Assist guests with luggage during arrival, departure, and room changes
- Transport personal items safely and efficiently
- Maintain storage areas in a clean and organized manner
Housekeeping Support
- Assist housekeeping team as needed during peak times or special situations
- Help with light cleaning, room staging, linen transport, and restocking supplies
- Ensure public and guest-facing areas remain clean, orderly, and welcoming
- Communicate maintenance or cleanliness issues promptly
Activities & Boating Assistance
- Support guest activities, including waterfront and recreational operations
- Assist with boat-related duties such as preparing boats prior to guest trips, cleaning boats after use, and securing and covering boats when trips are completed
- Serve as/ Support boat captains and activity leaders as directed
- Follow all safety procedures related to boating and guest activities
General Operations & Team Support
- Be flexible in assisting other departments as operational needs arise
- Uphold safety standards and company policies at all times
- Maintain a professional appearance and positive attitude
- Contribute to a collaborative team environment
Qualifications
Qualifications
- Previous hospitality, concierge, housekeeping, or guest services experience preferred
- Strong customer service and communication skills
- Ability to multitask and adapt in a fast-paced environment
- Comfortable working outdoors and around water
- Ability to lift and carry luggage and equipment as needed
- Attention to detail and commitment to cleanliness and safety
- Valid driver’s license; boating experience a plus but not required
Physical Requirements
- Ability to stand, walk, lift, and bend for extended periods
- Ability to lift up to approximately 50 lbs
- Comfortable working in varying weather conditions
Frequently Asked Questions
What is the salary for the Concierge role at coraltreehospitality?
The listed salary for this Concierge position at coraltreehospitality is USD 15–15/yr. This is an OTHER role.
Where is the Concierge position at coraltreehospitality located?
This Concierge role at coraltreehospitality is based in Mineral, VA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Concierge role at coraltreehospitality full-time or part-time?
This is listed as a OTHER position. It is posted as a Concierge role in the Guest Services department at coraltreehospitality.
Which team or department does the Concierge at coraltreehospitality belong to?
This Concierge position is part of the Guest Services department at coraltreehospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Concierge position at coraltreehospitality?
Click the "Apply Now" button on this page. You will be redirected to coraltreehospitality's official application portal hosted on icims where you can submit your application directly.
When was the Concierge job at coraltreehospitality posted?
This Concierge position at coraltreehospitality was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Concierge
coraltreehospitality · 💰 USD 15–15/yr
You'll be redirected to coraltreehospitality's official application page on icims.