Drop and Count Specialist

Overview

The Drop and Count Specialist is responsible for the collection, processing, and recording of currency from all gaming operations.

Responsibilities

• Performs job functions in accordance with the System of Internal Controls, departmental policies, and procedures.
• Removes drop boxes and slot bill acceptors containing daily cash drop from gaming operations.
• Removes and replaces cassettes, bill validator boxes from kiosk units and applicable cash dispenser machines.
• Performs replenish process for kiosk units and cash dispenser machines, preparing the readiness for cassettes to be deployed to gaming floor when needed.
• Prepares currency for count machine processing, by removing the funds from the boxes and/or cassettes and placing it with the accurate asset assignment to maintain accurate revenue reporting.  Must be performed with care.
• Counts money with the aid of counting machines.
• Effectively counts and controls large volumes of currency.
• Performs and documents poker chip count.
• Utilizes Casino software to perform all fund transfers from the count room to kiosk room and the Cage/Vault areas.
• Ensures that the controlled keys assigned are returned promptly at the end of each day or process. 
• Verifies condition of money, examining for damaged and/or counterfeit money.
• Operates large equipment in count room and on gaming floor with care for safety of patrons and employees.
• Operates currency counters in count room with care and resolves basic machine issues.
• Communicates with patrons on the gaming floor as needed in a professional manner delivering excellent customer service. 
• Participates in routine upkeep and cleaning of count room and all applicable equipment.
• Ensures supplies and count room equipment is ready for operations each day.
• Participates in training team members as needed.
• Notifies management of malfunctioning equipment when basic troubleshooting cannot fix the issue.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Experience working in a related field and /or a hospitality or gaming environment preferred.
• Basic mechanical ability.
• Basic proficiency in 10-key and other office equipment.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Organizational Awareness Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Quality Orientation Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Attention to Detail Taking responsibility for a thorough and detailed method of working.
• Planning and Organizing Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Written Communication Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Oral Communication Shaping and expressing ideas and information in an effective manner.

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