Senior Manager, Lease Administration

Title: Senior Manager, Lease Administration

Reports To: Senior Director of Revenue and Process Optimization

Position Summary:

The Senior Manager, Lease Administration will lead the organization’s lease administration function, ensuring accuracy, consistency, and compliance across all regions. This role will provide ongoing process, system, and operational support to the Regional Revenue teams, while producing analysis and reporting to inform leadership on revenue‑related performance and opportunities.

In addition to overseeing day‑to‑day lease administration operations, the Senior Manager will play a key role in the implementation of the new Yardi ERP system. Focusing on the Lead‑to‑Lease and Residential Management workstreams, this role will leverage prior experience to ensure the platform aligns with business requirements, supports operational needs, and delivers long‑term value to the organization.

Responsibilities:

Revenue Process & Operational Support

• Provide guidance and hands-on support to Regional Revenue teams on lease administration, tenant payments, CTS reconciliations, prior tenant collections, and other revenue operations.
• Ensure consistency, standardization, and compliance with policies, procedures, and relevant tenant/landlord legislation.
• Prepare reports and provide insights to leadership on revenue processes such as prior tenant collections, renewals, rent postings, to name a few.

ERP Implementation & System Support

• Collaborate with the core project team and subject matter experts to define requirements and procedures.
• Assist with test scripts, unit testing and user acceptance testing.
• Help with data validation and data cleansing.
• Support change management and training initiatives.
• Manage enhancements and bug fixes for leasing and revenue related processes in SAP and Resident Portal

Qualifications:

• College diploma or University degree in Accounting, Business, or a related field
• 10+ years of experience in multi-residential property management, with a focus on operations, system management, and supporting revenue teams.
• Advanced proficiency in Microsoft Excel.
• Strong problem-solving and analytical skills with the ability to make data-driven decisions.
• Strong leadership and organizational skills
• Excellent communication skills, both oral and written, with the ability to engage effectively with regional teams, auditors, and other stakeholders.
• Ability to manage multiple priorities, ensuring deadlines and quality standards are met.

What’s in it for you?

• Competitive Base Salary between $85,000 - $100,000
• Paid Vacation
• Flexible Health, Dental & Vision Benefits 
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development