ITSM Systems Administrator

communitymedical· IT / IS
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🌍 Remote📍 Fresno, CA, USOTHER💰 USD 46–59/yr

About this role

Overview

* This a REMOTE position*

 

Opportunities for you! 

  • Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek 
  • Free Continuing Education and certification  
  • Tuition reimbursement, education programs and scholarships 
  • Vacation time starts building on Day 1, and builds with your seniority 
  • Free money toward retirement with a 403(b) and matching contributions 

 

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community. 

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page. 

Responsibilities

We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira or other ITSM Service Management Platforms counts!

 

Some of the responsibilities include: 

  • Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates
  • Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
  • Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
  • Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption
  Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades.   

Qualifications

Education
  • High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required 
  • Bachelor's Degree in Computer Science, Technology, Business, or a related field required 
  • Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement 
Experience
  • 3+ years of technical experience in application administration, computer programming, and/or database administration required
  • Work experience in the healthcare industry or a healthcare setting preferred
  • Must have experience creating and maintaining Service Requests
  • Experience with business rules, workflows, scripting, HTML, SQL a plus!

Disclaimers

• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.

Frequently Asked Questions

What is the salary for the ITSM Systems Administrator role at communitymedical?
The listed salary for this ITSM Systems Administrator position at communitymedical is USD 46–59/yr. This is a remote OTHER role.
Is the ITSM Systems Administrator job at communitymedical remote?
Yes, this ITSM Systems Administrator position at communitymedical is remote, with team members based in Fresno, CA, US. You can work from home or anywhere in the supported regions.
Is the ITSM Systems Administrator role at communitymedical full-time or part-time?
This is listed as a OTHER position. It is posted as a ITSM Systems Administrator role in the IT / IS department at communitymedical.
Which team or department does the ITSM Systems Administrator at communitymedical belong to?
This ITSM Systems Administrator position is part of the IT / IS department at communitymedical. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ITSM Systems Administrator position at communitymedical?
Click the "Apply Now" button on this page. You will be redirected to communitymedical's official application portal hosted on icims where you can submit your application directly.
When was the ITSM Systems Administrator job at communitymedical posted?
This ITSM Systems Administrator position at communitymedical was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
ITSM Systems Administrator
communitymedical · 💰 USD 46–59/yr
Apply for this role ↗

You'll be redirected to communitymedical's official application page on icims.