Medical Director

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for a Medical Director to join our team. In this role, you will be responsible for serving as a member of the Clinical Operations Team, reporting to the Chief Medical Officer (CMO), and working with and managing our talented and growing group of providers (largely 1099) to ensure the delivery of safe, effective telehealth care across a wide variety of clients and clinical conditions.

What You'll Do

• Work alongside other members of the clinical and operations leadership teams to ensure the delivery of safe, effective, and compassionate care via telemedicine to patients across the country for a wide variety of conditions.

• Manage and lead a team of nurse practitioners (NPs), registered nurses (RNs), and registered dieticians (RDs) in an environment of rapid growth.

• Participate in recruitment initiatives for the above teams.

• Establish recurring 1:1s with leaders of the above groups.

• Work alongside clinical and operations leadership to maintain quality, productivity, and performance improvement to promote practice growth and development.

• Work alongside clinical and operations leadership to create and support a positive work culture for OpenLoop’s providers.

• Engage with clinical leadership regularly to provide clinical and operational insight - including reviewing and providing input into guideline and operational SOP development, education and training, quality, and product enhancements.

• Maintain the clinical standards via which the above groups are recruited.

• Identify areas of process improvements and inefficiencies.

• Be willing and able to engage in direct virtual patient care (both asynchronous and synchronous) across a variety of service lines.

• Client engagement as necessary.

• Ability to effectively communicate expectations, motivate individuals, foster collaboration between departments, and demonstrate a proven ability to provide positive leadership that supports teamwork.

• Other duties as assigned.

Who You Are

• Licensed and board certified nurse practitioner (NP) degree required.

• 5+ years of management of nurse practitioners (NPs) or other healthcare professionals at a similar level in a US health system within the past 3 years or recent relevant experience required.

• Prior experience in virtual care required.

• Prior experience in clinical operations (or working closely with operations teams) required.

• Availability to work extended hours and certain weekends.

• Active unrestricted medical license in at least 10 states within the United States is recommended.

• Prior experience leading clinical teams, preferably with educational experience and/or strategic planning experience.

• Prior experience in clinical quality management is a plus.

• Prior experience with clinical and operational data analysis is a plus. 

• Computer proficient with Google Suite, Zoom, Zoho, Notion, Slack and other similar platforms. 

• Able to quickly adapt to new technologies, such as software and operating systems.

• Excellent verbal and written communication skills.

• Ability to work cross-functionally across multiple teams and stakeholders.

• Team player. 

• Able to quickly pivot as needed in a rapidly growing startup environment.

• Passionate about motivating and growing a successful team.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.