Staff/Principal Product Manager, Identity & Authentication

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for a Product Manager — Identity, Authentication (Staff, Senior Staff or Principal level) to join our team remotely or hybrid in Nashville, TN. This role owns the product strategy and delivery for OpenLoop's identity and access layer — how users authenticate (workforce, customer, patient) and how we canonically resolve a patient across EHRs, tenants, and vendor systems.

We're looking for a product leader with a strong bias for action and a data-first instinct — someone who drives cross-functional teams to measurable outcomes and has the technical depth to hold their own on schemas, sequence diagrams, and event contracts. You'll set the multi-year strategy for one of OpenLoop's most foundational platform capabilities.

What You'll Do

Define and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business goals.

• Own the strategy and roadmap for identity, authentication, and authorization across workforce, customer, and patient populations.

• Own the Auth Platform — OAuth2/OIDC flows, RBAC, enterprise IdP federation, OAuth scope catalogs as customer-facing contracts

• Own the Patient Identity — the layer that identifies a patient consistently across tenants and EHRs while enforcing platform-wide decisions about that identity.

• Stay technical and hands-on. Spend 20%–30% of your time in architecture reviews, schemas, sequence diagrams, and event contracts. Author relevant artifacts with your team and pressure-test trade-offs before commitments get made.

• Build with AI in the loop. Use Claude Code, Cursor, or equivalent agents as daily collaborators — prototyping schemas, scaffolding flows, and querying the codebase. We're hiring a PM who also has a passion for building.

• Treat compliance as a product requirement. HIPAA, PHI handling, and cross-tenant identity decisions are gates on the roadmap.

• Partner cross-functionally with Engineering, Security, Compliance, SRE, and the domain PMs consuming identity & auth services.

Required Qualifications

• 7+ years of product management, including 3+ as a senior, staff, or principal PM owning platform or infrastructure products.

• Track record as the product owner for an identity, authentication, or authorization platform in B2B SaaS or B2B2C — you've shipped, not just specced, what real customers integrate against.

• Working fluency with the modern IdP landscape (Okta WIC, Auth0, or equivalent) and the standards underneath — OAuth2, OIDC, JWT, SAML, and enterprise IdP federation patterns.

• Strong product judgment for identity in regulated industries — HIPAA, PHI handling, and RBAC for high-blast-radius decisions like cross-tenant identity resolution.

• Demonstrated fluency building with AI coding agents (Claude Code, Cursor, or equivalent). Show us a repo, PRD, or prototype where AI was a real collaborator in the process.

• Skilled at aligning engineering, security, compliance, and executive stakeholders around a single identity strategy.

Preferred Qualifications

• Experience in healthcare, fintech, or other highly regulated industries.

• Experience shipping a CIAM product surface with self-service organization administration (member management, M2M client lifecycle, enterprise IdP federation setup).

• Experience modernizing legacy identity systems or migrating authentication platforms without breaking existing consumers.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.