Northwest Region Director of IT Operations

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

The Regional Director of IT Operations serves in a leadership role in strategic planning and implementation of new technology infrastructure and IT services at the regional level, supporting both operational efficiency and project deliverables. Accountable for implementing programs and optimization requests to achieve performance improvement through the deployment and use of new and existing IT systems and infrastructure. This role develops and leads programs to manage and integrate IT systems, improve system reliability and functionality, enhance operational efficiency, ensure seamless communication of critical information across the IT landscape, and maintain data integrity. Provides expert consultation to senior business leaders at the regional level such as hospital COO, CFO, CMO, CNO, CMIO, Medical Group Presidents, Executive Directors, and Medical Staff Leadership to promote improved operational excellence and support the delivery of high-quality patient care. Keeps current with changes and trends in the IT Infrastructure, Cybersecurity, and Healthcare IT arena with a strong commitment to lifelong learning.

Essential Functions:

• Leads regional IT operations plans, data analysis programs pertaining to system performance and availability, and serves as a champion for complex IT infrastructure and application projects that support efficiency and effectiveness for end users, with the primary goal of optimizing IT service delivery and ensuring reliable technology platforms.
• Leads the implementation of regional level IT systems and infrastructure projects in collaboration with administration, physicians, nurses, ancillary, staff departmental teams, IT service lines, corporate staff, System IT leadership and third-party consultants and educators
• Provides oversight and direction to the processes related to maintaining and improving application standards for application architecture and adoption of required workflow by the end user.
• Leads and influences team of IT Directors and managers in consultative activities with key business owners through the region to define new requirements for IT solutions that are aimed at operational efficiency, system reliability, and overall performance improvement.
• Is responsible for the quality, integrity, and availability of critical data and the underlying IT systems that support business and clinical needs across the region.
• Provides direction in the development, management, and monitoring of specific IT operational metrics to regional business leadership and quality leadership.
• Provides IT performance and cost management oversight.
• Oversees metric performance to determine the operational health and effectiveness of IT services within the region.
• Identifies areas of performance improvement for IT systems and infrastructure that can be integrated into new system development.
• Acts as an IT executive sponsor for new change and is a role model for effective change management strategies.
• This position is a role model for innovative use of technology in healthcare operations and sets appropriate targets for professional development within the regional IT operations team.
• Ensures that the internal and external customer perspective is a driving force behind IT actions and business decisions; crafting and implementing IT service delivery practices that meet customers' and the organization's needs by developing and implementing improvements to IT change governance and service management methods.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Job Requirements

Requirements:

Bachelors of Science degree

7 years related healthcare experience

Minimum 5 years of leadership experience

Location preference - Tacoma/ Seattle, WA area