Patient Services Associate II

Where You’ll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California 

Job Summary and Responsibilities

As our Patient Services Professional, you will help our patients have seamless and supportive healthcare experiences so they can focus on their well-being from the moment they contact us.

Every day you will serve as the welcoming voice and central administrative support for our clinic. You will be expected to expertly manage phone customer service, distribute communications, handle patient information (demographics, insurance verification, appointment scheduling), process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you must possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for both patient care and achieving clinic goals.

Provides Excellent Customer Service:

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with a positive, can-do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting: "Thank you for choosing (Clinic), this is (your name), how can I help you?"

Job Requirements

Required

• 1-3 years experience as a PSA I or equivalent experience.
• High School Diploma or GED.