Patient Services Rep

commonspirit· Contact Center
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OTHER

About this role

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Job Summary and Responsibilities

As our Patient Services Representative, you will be the first point of phone customer service contact for our patients, physicians and other clinic staff. Every day, you will provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text. You will perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, and taking complete and accurate messages. You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record and contact center systems, and you may also assist with referrals and authorizations.To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement.

Job Requirements

Required

  • High School Graduate or GED General studies
  • Minimum of 6 months experience scheduling patient appointments, either in-person or via phone
  • Experience with computer systems, including office windows based programs and web based applications

Preferred

  • 1 year of higher education, some college

Frequently Asked Questions

Is the salary disclosed for the Patient Services Rep position at commonspirit?
The salary for this Patient Services Rep role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Services Rep role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Services Rep role in the Contact Center department at commonspirit.
Which team or department does the Patient Services Rep at commonspirit belong to?
This Patient Services Rep position is part of the Contact Center department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Services Rep position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Services Rep job at commonspirit posted?
This Patient Services Rep position at commonspirit was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Services Rep
commonspirit
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