System Engineer I

Where You’ll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Job Summary and Responsibilities

As a System Engineer, you will be a central figure responsible for the design, implementation, and maintenance of critical IT infrastructure, ensuring robust performance, security, and scalability for our enterprise systems. Every day, you will leverage your in-depth technical expertise to configure, deploy, and troubleshoot servers, operating systems, virtualization platforms, and cloud infrastructure components, meticulously managing system health and mitigating potential issues. You will also collaborate extensively with network, database, and application teams to integrate new solutions, optimize existing systems, and ensure strict adherence to industry best practices, security protocols, and compliance standards.To be successful, individuals must possess a combination of technical, business and leadership skills. This required an understanding of customer's business needs, processes, and functions. They also required a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must possess excellent communication skills and the ability to influence others.

The Informatics and IT team has responsibility for infrastructure/technical planning, implementation and support for systems. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades, and evaluating and installing patches and software updates. Responsibilities also include operational support activities such as resolving software and hardware related problems, managing backup and recovery activity, administering technology layers, managing monitoring and alerting functioning, performing capacity planning and conducting version management. System Engineers work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for the organization with IT standards, controls, and governance.

• Manages and monitors all installed IT systems, tools, and infrastructure components
• Installs, configures, tests and maintains, application software and system management tools for assigned components
• Maintains security, backup, and redundancy strategies for assigned components
• Maintains patch cycles on any assigned systems, tools, and/or infrastructure components
• Manages tickets submitted by end users for resolution
• Participates in On-Call rotation for production support issues for assigned components.
• Writes and maintains documentation on installed systems and infrastructure components
• Participates in minor projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions
• Handles limited project assignments that are small in scope and low in complexity

Job Requirements

Required

• Bachelors degree in Computer Science, Technology, or Business discipline or equivalent experience
• Two (2) years experience
• Experience with Project management methodologies and tools
• Working in a large complex server and network environment 
• General understanding of Infrastructure and relative technologies, network connectivity and protocols, of storage related protocols (ISCSI, NFS, CIFS, NDMP), SAN And NAS storage infrastructures (Netapp) storage networking infrastructures (Cisco), RAID levels and disk technologies 
• One (1) year experience with complex Active Directory structures, Desktop and Server security patching processes, Windows Desktop Operating Systems including advanced troubleshooting skills 
• Working knowledge of common operating systems (Windows, Linux)