Lead Registrar General Hospital

Where You’ll Work

Hello Humankindness

Where Compassion Meets Innovation: Your Career at AZ General Hospital Laveen

Are you ready to be part of something bigger? At AZ General Hospital Laveen, we're not just a healthcare facility – we're a close-knit community dedicated to making a tangible difference in the lives of our neighbors. As a 16-bed non-profit hospital, we offer a unique opportunity to provide highly personalized, quality healthcare right here in Laveen, Arizona, and the surrounding areas.

Join a Legacy of Care, Shape the Future of Health.

We are a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This means immense resources, unparalleled opportunities for growth, and the chance to contribute to making healthcare accessible to nearly 1 in 4 U.S. residents.

But at Laveen, you'll experience the best of both worlds:

• The Power of Proximity: In our intimate 16-bed setting, you'll foster deeper connections with your patients, their families, and your colleagues. You'll truly see the impact of your work every single day.
• A Collaborative Spirit: We work hand-in-hand with SJHMC Arizona, fostering a dynamic environment of shared knowledge and best practices. You'll be part of a team that thrives on innovation and mutual support.
• Impactful Innovation: We believe in delivering care in new and innovative ways. If you're someone who thinks creatively, embraces challenges, and is eager to explore cutting-edge solutions, you'll find your perfect home here.

If these values resonate with you, and you're ready to contribute your skills, compassion, and innovative spirit to a team that truly cares, then you belong with us.

Job Summary and Responsibilities

As our Lead Registrar, you will serve as a critical resource and experienced leader within our Patient Access Department, driving efficiency and excellence in patient registration. You will supervise and guide a team of registrars, ensuring meticulous adherence to policies, optimizing workflow, and contributing to the overall success of our revenue cycle management. 

Every day you will gracefully greet and register patients, accurately collecting demographic and comprehensive insurance information, including verification and correct coding. You will assess patient responsibility, identify eligibility for assistance programs, and meticulously audit patient charts for accuracy.

To be successful in this role, you will possess relevant experience in medical office, hospital registration, or banking. A minimum of two years of customer service experience is required, with one year of management, supervisor, or lead experience preferred. 

• Courteously and Professionally greet patients.
• Obtain accurate demographic insurance information.
• Correctly code and verify insurance coverage.
• Collect estimated patient responsibility or screen patient for assistance programs.
• Answer all incoming calls to the facility.
• Provide assistance to patients presenting or calling with billing questions.
• Process medical records requests.

Job Requirements

Required

• High Scool Diploma/GED
• One (1) year of recent medical office, hospital registration, or banking experience
• Two (2) years of customer service experience
• Must be able to commit to rotating weeks
• American Heart Association Basic Life Support

Preferred

• Associates Degree or a combination of education and job-related experience
• One (1) year of management, supervisor, or lead experience