PBX Operator

Where You’ll Work

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.

Job Summary and Responsibilities

As our PBX Operator, you will be a pivotal communication hub, skillfully managing inbound and outbound calls with exceptional efficiency and professionalism. You will operate advanced computer-based telephony systems, ensuring seamless connection for patients, staff, and external contacts within a fast-paced healthcare environment. 

Every day you will expertly answer and route incoming calls, provide directory assistance, and make outbound long-distance calls as needed, always maintaining the highest level of customer service. 

To be successful in this role, you will possess a High School Diploma or GED and at least two years of experience as a PBX operator, customer service representative, or in a hospital-related setting. 

• Knows location of equipment, passwords, and is able to login/out as necessary.
• Follows protocol for rebooting as needed
• Effectively utilizes computer based telephony system for all call processing (other than down time scenarios)
• Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
• Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language

Job Requirements

Required

• High School Graduate/GED
• Two years PBX operator, customer service, or hospital related experience

Preferred

• Some college level education
• Three years customer service experience, preferably in a hospital PBX or highvolume call center environment 
• Experience in the hospital setting