RealTime Analyst

carenethealthcare· Workforce
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📍 PHFULL TIME

About this role

Overview

Carenet is looking for additional REAL-TIME ANALYST! 

 

Eligibility: Filipino Citizens 

Work Set up: Onsite - Makati Circuit

Schedule: Core business hours is 9pm - 6am PHT, but must be amenable to shifting schedule

 

As a Real-Time Analyst, you will play a pivotal role in ensuring the efficient and effective operation of our healthcare support services. You will work collaboratively with various teams to monitor real-time performance metrics, optimize staffing levels, and ensure a seamless customer experience. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for delivering high-quality healthcare services.

 

 

Responsibilities

  • Monitors and analyzes real-time call volume, agent availability, schedule adherence, and service level performance to ensure operational targets are met.
  • Collaborates with Workforce Management teams to optimize staffing and implement intraday adjustments based on call volume fluctuations.
  • Conducts intraday analysis to identify trends, operational issues, and opportunities for process improvement.
  • Proactively addresses service level risks and bottlenecks by adjusting schedules and resource allocation in real time.
  • Escalates system outages, technical issues, and operational disruptions to the appropriate support teams for resolution.
  • Generates real-time and daily performance reports covering key metrics such as call volume, average handle time, and service level attainment.
  • Provides data-driven insights and recommendations to improve contact center efficiency and performance.
  • Communicates operational updates, recommendations, and real-time insights effectively with team members, supervisors, and management.
  • Maintains accurate documentation of real-time activities, operational changes, escalations, and actions taken.

Qualifications

  • Bachelor's degree in healthcare management or a related field is a plus.
  • At least 2 years of experience in a real-time analyst role within a multi-site, multi-program BPO. Experience in a medical center or healthcare environment is a plus.
  • Proficiency in workforce management software and tools. Experience with healthcare-specific call center software is a plus.
  • Strong analytical and problem-solving abilities with the capacity to interpret data and make data-driven decisions.
  • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
  • Ability to work collaboratively in a fast-paced and dynamic healthcare environment.
  • Flexibility to adapt to changing call volume and staffing needs in real time.
  • A meticulous mindset with a focus on accuracy and precision.
  • A commitment to providing the highest quality healthcare support services to patients and clients.
  • Ability to work hybrid environment.

    • Frequently Asked Questions

    Is the salary disclosed for the RealTime Analyst position at carenethealthcare?
    The salary for this RealTime Analyst role at carenethealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the RealTime Analyst position at carenethealthcare located?
    This RealTime Analyst role at carenethealthcare is based in PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the RealTime Analyst role at carenethealthcare full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a RealTime Analyst role in the Workforce department at carenethealthcare.
    Which team or department does the RealTime Analyst at carenethealthcare belong to?
    This RealTime Analyst position is part of the Workforce department at carenethealthcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the RealTime Analyst position at carenethealthcare?
    Click the "Apply Now" button on this page. You will be redirected to carenethealthcare's official application portal hosted on icims where you can submit your application directly.
    When was the RealTime Analyst job at carenethealthcare posted?
    This RealTime Analyst position at carenethealthcare was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
    RealTime Analyst
    carenethealthcare
    Apply for this role ↗

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