Workforce Coordinator (WFM Scheduler)

carenethealthcare· Workforce
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📍 PHFULL TIME

About this role

Overview

WORKFORCE COORDINATOR expansion at Carenet Health! 

 

Eligibility: Filipino Citizens only

Work Set up: Onsite - Makati Circuit

Schedule: Core business hours is 9pm - 6am PHT but must be amenable to shifting schedule

 

The Workforce Coordinator serves as point of contact responsible for the effective engagement of Operations and Workforce team. This position requires understanding Client staffing needs and gaining support from Operations as well as influencing primarily agents and team leads outlook in workforce management by realizing their needs.

 

Responsibilities

  • Maintains scheduling tool used for Engagement (Outbound) specialists.
  • Create users and schedules for 650-1000 engagement specialists across multiple clients.
  • Acts as a liaison between employees and payroll coordinators to ensure the smooth process of pay distribution.
  • Compile employee time, production, and payroll data from time sheets and other records.
  • Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Ensures time sheets are submitted on time.
  • Initiates levers/escalation procedures when KPI thresholds are exceeded.
  • Acts as secondary point of contact for any outages, system issues, or any production-impacting situations.
  • Recommends staffing adjustments (overtime/off-phone) based on day-of performance.
  • Updates as necessary process documentation on Workforce Management for auditing purposes.
  • Coordinates with Workforce Planning on processing Time Off Requests, schedule trade requests, and approves/denies based on their effect on operations.
  • Communicates effectively with Workforce Planning and RTA, Operations, Client Services, and other support departments to ensure Workforce processes are implemented.
  • Attends WFM-Ops meetings when appropriate.

    • Qualifications

  • Associate and/or bachelor's degree preferred.
  • 1-2 years professional level experience; or 1+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to collaborate with different levels of management within the organization.
  • Ability to prepare reports and presentations.
  • Skilled in the use of computers and related software, including a working knowledge of Microsoft Excel and other Office applications.
  • Strong planning, time management, and organizational skills.
  • Ability to work in a dynamically changing environment.
  • Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.
  • Polished and poised, projecting energy, self-confidence, authority, and enthusiasm.

    • Frequently Asked Questions

    Is the salary disclosed for the Workforce Coordinator (WFM Scheduler) position at carenethealthcare?
    The salary for this Workforce Coordinator (WFM Scheduler) role at carenethealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Workforce Coordinator (WFM Scheduler) position at carenethealthcare located?
    This Workforce Coordinator (WFM Scheduler) role at carenethealthcare is based in PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Workforce Coordinator (WFM Scheduler) role at carenethealthcare full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Workforce Coordinator (WFM Scheduler) role in the Workforce department at carenethealthcare.
    Which team or department does the Workforce Coordinator (WFM Scheduler) at carenethealthcare belong to?
    This Workforce Coordinator (WFM Scheduler) position is part of the Workforce department at carenethealthcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Workforce Coordinator (WFM Scheduler) position at carenethealthcare?
    Click the "Apply Now" button on this page. You will be redirected to carenethealthcare's official application portal hosted on icims where you can submit your application directly.
    When was the Workforce Coordinator (WFM Scheduler) job at carenethealthcare posted?
    This Workforce Coordinator (WFM Scheduler) position at carenethealthcare was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
    Workforce Coordinator (WFM Scheduler)
    carenethealthcare
    Apply for this role ↗

    You'll be redirected to carenethealthcare's official application page on icims.