Operations Supervisor (Team Leader)

carenethealthcare· Operations
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📍 MS, USFULL TIME

About this role

Overview

We are hiring for Call Center Operations Supervisor in our Biloxi, MS Location! 

 

Work Set Up: Onsite Biloxi

 

The Supervisor, Operations is responsible for translating operational goals into daily execution by leading and developing a team of Healthcare Advocates to deliver consistent, high-quality service. This role ensures frontline performance aligns with client expectations and organizational standards, directly impacting member experience and program success.

 

Responsibilities

  • Lead and supervise a team of Healthcare Advocates, ensuring daily performance targets and service standards are consistently met.
  • Monitor individual and team performance metrics, identify gaps, and implement targeted coaching and corrective actions.
  • Conduct regular one-on-one coaching sessions, team huddles, and feedback discussions to reinforce expectations and drive development.
  • Reinforce adherence to call handling procedures, workflows, quality standards, and client-specific requirements.
  • Manage day-to-day operational activities, including attendance tracking, schedule adherence, and handling low-level escalations.
  • Serve as the first point of escalation for agents, resolving workflow issues, member concerns, and policy-related questions.
  • Partner with Quality Assurance, Training, Workforce Management, and HR to address performance challenges and support team effectiveness.
  • Support onboarding, nesting, and ongoing development of team members to ensure readiness and sustained performance.
  • Promote a culture of accountability, teamwork, and professionalism aligned with Carenet’s values.
  • Participate in operational initiatives and continuous improvement efforts to enhance efficiency, quality, and employee experience.

    • Qualifications

  • Bachelor’s degree in Business, Management, Healthcare Administration, or a related field preferred, or equivalent experience.
  • At least 3 -5  years of experience in a call center, healthcare services, or customer service environment.
  • At least 1- 2 years Call Center Supervisory experience handling a team 
  • Spanish Bilingual preferred 
  • Strong understanding of call center KPIs, performance metrics, and quality standards.
  • Demonstrated ability to coach, develop, and motivate team members.
  • Strong verbal and written communication skills, with the ability to deliver clear and constructive feedback.
  • Solid organizational, time management, and problem-solving skills.
  • Proficiency in Microsoft Office tools (Excel, Outlook, Word, PowerPoint) and familiarity with call center systems.
  • Ability to handle confidential and sensitive information with professionalism and discretion.
  • Adaptability and ability to manage competing priorities in a fast-paced environment.
  • Willing to work onsite in our Biloxi office

    • #INDSS 

     

    Frequently Asked Questions

    Is the salary disclosed for the Operations Supervisor (Team Leader) position at carenethealthcare?
    The salary for this Operations Supervisor (Team Leader) role at carenethealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Operations Supervisor (Team Leader) position at carenethealthcare located?
    This Operations Supervisor (Team Leader) role at carenethealthcare is based in MS, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Operations Supervisor (Team Leader) role at carenethealthcare full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Operations Supervisor (Team Leader) role in the Operations department at carenethealthcare.
    Which team or department does the Operations Supervisor (Team Leader) at carenethealthcare belong to?
    This Operations Supervisor (Team Leader) position is part of the Operations department at carenethealthcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Operations Supervisor (Team Leader) position at carenethealthcare?
    Click the "Apply Now" button on this page. You will be redirected to carenethealthcare's official application portal hosted on icims where you can submit your application directly.
    When was the Operations Supervisor (Team Leader) job at carenethealthcare posted?
    This Operations Supervisor (Team Leader) position at carenethealthcare was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
    Operations Supervisor (Team Leader)
    carenethealthcare
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