Telecom Specialist

carenethealthcare· Information Technology
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📍 PHFULL TIME

About this role

Overview

The Telecommunications Specialist is a hands-on technical expert responsible for implementing, configuring, and maintaining enterprise telecommunications and contact center platforms. This role provides subject-matter expertise in Genesys Cloud CX (PureCloud), IVR design, call flow execution, SIP trunking, and carrier integrations.

 

The Specialist serves as an escalation point for complex technical issues, leads system enhancements, and ensures the stability, performance, and scalability of voice and contact center services across the enterprise.

Responsibilities

  • Configure, administer, and optimize Genesys Cloud CX (PureCloud) environments to support business and operational requirements.
  • Design, build, and maintain IVR workflows and call flows using Genesys Cloud Architect.
  • Implement and manage outbound dialer campaigns, routing strategies, queues, and call logic.
  • Execute platform changes, enhancements, upgrades, and post-deployment validation activities.
  • Configure and support enterprise telephony systems, VoIP platforms, and cloud contact center technologies.
  • Implement and maintain SIP trunks, SBC configurations, voice circuits, and carrier routing solutions.
  • Support call recording and storage integrations, including cloud-based platforms such as AWS S3.
  • Act as an escalation point for complex voice, network, and telephony incidents, performing deep technical troubleshooting.
  • Conduct root cause analysis and recommend long-term corrective actions to prevent recurring issues.
  • Collaborate with network, infrastructure, and security teams during incident resolution and system changes.
  • Implement solutions aligned with enterprise architecture, telecommunications standards, and security requirements.
  • Maintain accurate technical documentation, including call flow diagrams, configurations, and integration details.
  • Review vendor documentation and implement integration requirements in accordance with system specifications.
  • Research, evaluate, and test telecommunications and cloud communication technologies to support continuous improvement.
  • Provide input into platform roadmap planning and identify opportunities to improve call quality, resiliency, and customer experience.
  • Ensure compliance with enterprise security policies and protect the confidentiality, integrity, and availability of systems and data.
  • Participate in a rotating on-call schedule and support after-hours incidents as required.
  • Attend meetings to gather and clarify telephony and data requirements for internal and external stakeholders.
  • Perform other related duties, system enhancements, and technical tasks as assigned.

    • Qualifications

  • Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related field, or equivalent work experience.
  • Five to eight years of experience in telecommunications, VoIP, or contact center engineering roles.
  • Demonstrated hands-on experience with enterprise contact center platforms such as Genesys Cloud CX (PureCloud).
  • Strong expertise in IVR design, outbound dialing, SIP trunking, carrier integrations, and voice/data communications.
  • Experience configuring and supporting SIP trunks, SBCs, and carrier failover scenarios.
  • Experience supporting cloud-based recording and storage integrations such as AWS S3.
  • Solid understanding of networking concepts, Windows Server environments, Cisco infrastructure, and enterprise telephony systems.
  • Working knowledge of network protocols, APIs, operating systems, and cloud technologies.
  • Proven ability to execute complex technical changes and troubleshoot multi-layer voice issues.
  • Scripting or development experience (e.g., Python, PowerShell, .NET, or Genesys tools) preferred.
  • Exposure to cloud data platforms or analytics tools preferred.
  • Strong problem-solving, communication, and organizational skills.
  • Ability to manage multiple priorities in a production environment with high attention to detail and accuracy.

    • Frequently Asked Questions

    Is the salary disclosed for the Telecom Specialist position at carenethealthcare?
    The salary for this Telecom Specialist role at carenethealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Telecom Specialist position at carenethealthcare located?
    This Telecom Specialist role at carenethealthcare is based in PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Telecom Specialist role at carenethealthcare full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Telecom Specialist role in the Information Technology department at carenethealthcare.
    Which team or department does the Telecom Specialist at carenethealthcare belong to?
    This Telecom Specialist position is part of the Information Technology department at carenethealthcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Telecom Specialist position at carenethealthcare?
    Click the "Apply Now" button on this page. You will be redirected to carenethealthcare's official application portal hosted on icims where you can submit your application directly.
    When was the Telecom Specialist job at carenethealthcare posted?
    This Telecom Specialist position at carenethealthcare was posted on May 8, 2026. Apply as soon as possible — early applications are often reviewed first.
    Telecom Specialist
    carenethealthcare
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