Area Manager (Northeast)

About Us

Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel brand. We sell to top US retailers including Neiman Marcus, Saks along with the very best specialties retailers, as well as key doors internationally. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Store Manager is responsible to provide support with the overall management of the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience, per below requirements and expectations:

Specific Responsibilities Would Include

Sales and Service

· Coach managers and sales associates on all levels of selling skills

· Ensure that all stores meet or exceed sales goals and provide excellent customer service

· Communicate store and company information to associates

· Analyze sales figures and other key performance indicators and take action when needed

· Train and motivate sales associate performance through daily coaching, monthly check-ins & EOY reviews.

· Set example or great customer service

Development

· Recruit and retain excellent store staff

· Effectively manage, motivate and monitor a sales team on selling skills

· Can self assess and make adjustments when needed

· Trains new sales team members to the Robert Graham standard

Produce

· Organize the daily operations in the stores and manage the assigned Store Manager(s)

· Develops and executes strategies to drive business

· Operates business profitably and minimize potential for loss.

· Effectively implements policies and procedures and manages daily operations to maximize payroll efficiency

· Organize staff meetings

Communication

· Engages the store team in a manner that is respectful and professional

· Effectively identifies and communicates strong and weak merchandise to the Steven Alan buying team

· Works with manager(s) and buyer to control the inventory process

· Provides constructive feedback to the management and sales staff

· Responds well to feedback from district manager and follows directives

· Keeps the team informed of store goals and overall store performance on a weekly basis

· Works closely with the staff to troubleshoot customer issues and implement one on one meetings

· Notifies District Manager of staff concerns and ability to present a proper and timely solution

Decision Making

· Seeks creative solutions to challenges

· Alert to general costs: lowering, savings and efficiency

· Troubleshoots store problems

· Understanding of surrounding retail competition

· Ability to think creatively in business to seek sales opportunities

· Takes smart risks

Promoting Teamwork

· Ensures a positive work environment through recognition and motivation

· Resolves personnel concerns fairly and in a timely fashion

· Supports new initiatives

· Interfaces with all levels of management and associates in a manner that promotes learning and respect

Our Best Fit Candidate Would Have

. BS/BA degree or equivalent combination of education and sufficient work experience

· Minimum of 5 years retail management 

· Strong verbal and written skills

· Ability to communicate effectively in order to relay product knowledge and services

· A visual merchandising eye for current trends, color, inspiration and creativity

· Ability to perform effective selling techniques to achieve sale and repeat business

· Ability to work a flexible schedule including holidays, overnights, weekends

· Able to travel to other stores within the market/region