Engagement Manager

superdial· Customer Success
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📍 New York CityFullTime

About this role

We’re hiring an Engagement Manager to own the end-to-end customer experience post-sale. This person will act as the connective tissue between customers, product, and go-to-market, ensuring successful onboarding, adoption, and long-term value realization.

This is a highly cross-functional role that blends customer success, implementation, and operational problem-solving. You’ll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact.

About the Role:

Customer Onboarding & Implementation

  • Lead onboarding for new customers, from kickoff through full deployment

  • Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations

  • Partner with product and engineering to configure and launch solutions

Account Ownership & Relationship Management

  • Serve as the primary point of contact for key customer stakeholders

  • Build trust with operators, directors, and executives within healthcare orgs

  • Drive regular check-ins, business reviews, and performance reporting

Operational Problem Solving

  • Diagnose workflow inefficiencies and recommend process improvements

  • Act as a strategic partner, not just a support function

  • Identify gaps in product or implementation and escalate internally

Product Feedback & Iteration

  • Bring structured feedback to product and engineering teams

  • Help prioritize features based on real customer needs

  • Act as the voice of the customer internally

Expansion & Retention

  • Drive usage, adoption, and measurable ROI

  • Identify expansion opportunities in collaboration with sales

  • Ensure high retention and customer satisfaction

About You:

  • 5+ years in customer success, consulting, operations, or implementation roles

  • Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred

  • Background in high-growth startup or fast-paced environment

Skill Set

  • Strong operator mindset, you think in workflows, not just relationships

  • Ability to manage multiple complex accounts simultaneously

  • Highly structured, detail-oriented, and execution-focused

  • Excellent communication skills, both with customers and internally

  • Comfortable navigating ambiguity and building processes from scratch

Traits

  • Low ego, high ownership

  • Moves quickly and follows through

  • Naturally curious and problem-solving oriented

  • Cares deeply about customer outcomes

Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $120,000-$150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.

Frequently Asked Questions

Is the salary disclosed for the Engagement Manager position at superdial?
The salary for this Engagement Manager role at superdial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Engagement Manager position at superdial located?
This Engagement Manager role at superdial is based in New York City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Engagement Manager role at superdial full-time or part-time?
This is listed as a FullTime position. It is posted as a Engagement Manager role in the Customer Success department at superdial.
Which team or department does the Engagement Manager at superdial belong to?
This Engagement Manager position is part of the Customer Success department at superdial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Engagement Manager position at superdial?
Click the "Apply Now" button on this page. You will be redirected to superdial's official application portal hosted on ashby where you can submit your application directly.
When was the Engagement Manager job at superdial posted?
This Engagement Manager position at superdial was posted on Apr 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Engagement Manager
superdial
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