Client Success Manager

superdial· Operations
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📍 New York CityFullTime

About this role

As a Client Success Manager, you will own day-to-day relationships with healthcare clients, ensuring they maximize value from SuperDial’s AI-driven RCM solutions. You will focus on onboarding, adoption, and performance optimization across revenue cycle workflows, acting as both a trusted advisor and a hands-on problem solver.

About the Role:

  • Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management.

  • Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden.

  • Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency.

  • Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues.

  • Deliver customer training on best practices for AI adoption and revenue cycle optimization.

  • Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows.

  • Escalate and track customer issues, ensuring timely resolution and high satisfaction.

About You:

  • 3+ years of experience in customer success, healthcare SaaS, or RCM operations.

  • Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes.

  • Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM).

  • Strong communication and problem-solving skills.

  • Experience working with operational or billing teams in healthcare environments is a plus.

What’s in it for you?

• The opportunity to own and drive customer success at a rapidly growing AI-powered healthcare company.

• A fast-moving, entrepreneurial culture where your work directly impacts customer satisfaction and retention.

• Competitive salary, performance-based bonuses, and benefits, including health, dental, vision, and equity options.

Who we are:

SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize revenue cycle management and operational efficiency. Our customer success team ensures clients experience seamless onboarding, rapid adoption, and ongoing innovation. Join us and help shape the future of AI in healthcare.

The base salary for this role ranges from $110,000 to $150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.

Frequently Asked Questions

Is the salary disclosed for the Client Success Manager position at superdial?
The salary for this Client Success Manager role at superdial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Success Manager position at superdial located?
This Client Success Manager role at superdial is based in New York City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Success Manager role at superdial full-time or part-time?
This is listed as a FullTime position. It is posted as a Client Success Manager role in the Operations department at superdial.
Which team or department does the Client Success Manager at superdial belong to?
This Client Success Manager position is part of the Operations department at superdial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Manager position at superdial?
Click the "Apply Now" button on this page. You will be redirected to superdial's official application portal hosted on ashby where you can submit your application directly.
When was the Client Success Manager job at superdial posted?
This Client Success Manager position at superdial was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Manager
superdial
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