Customer Support, Aker BP

Reach Beyond!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!At CHC, we pride ourselves on our values and culture: Accountability: Take pride and ownership of our actions and results. Collaboration: Working together with transparency and trust to drive continuous improvement. Care: Creating a safe and sustainable environment for all. Integrity: Doing what's right and fostering a culture of respect. Excellence: Prioritizing quality services and setting industry standards.

Role Summary

CHC Helikopter Service has an open position as Customer Support, Aker BP. The position reports to Operations Control Centre Supervisor (OCC Supervisor) and will be an integral part of the OCC at Sola.

CHC has entered an exciting, long-term partnership with Aker BP for helicopter services across several bases and helicopter types, and we see the need to strengthen our team. This role will be key to further develop this partnership on an operational level and will be working with several stakeholders within CHC and Aker BP.

 

The OCC is responsible for, but not limited to, coordinating the day-to-day operation of our onshore- and offshore bases including:

• Customer coordination
• Planning, execution, supervision and control of the daily flight program
• Cross-department coordination as relevant
• Billing control
• Crew planning and crew cost control
• Tracking delays, penalties and buyback

Key Responsibilities

Responsibilities of the Customer Support, Aker BP:

• Bridging communication between OCC and Aker BP Logistics Centre in day-to-day tasks
• Be a champion for initiatives and developments in the partnership between CHC and Aker BP
• Take active part in planning of daily flight program
• Take active part in long-term planning of resources in relation to Aker BPs volume prognosis
• Good understanding of Aker BP contracts and requirements, as relevant to OCC
• Actively participate in operations review meetings with Aker BP
• Support OCC operational leads as required and agreed with OCC Supervisor
• Support continuous improvement initiatives relevant to OCC

Qualifications, Skills & Attributes

• Higher relevant education
• 5 years’ experience from logistics operations or other relevant experience
• Strong communication skills written and oral in Norwegian and English

• Able to handle multiple tasks in a hectic environment
• Strong computer skills in basic MS Office applications
• Operational focus
• Cost control