National Inventory Returns & Fulfillment Specialist

cellularsales· BG - Buying Group
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📍 Louisville, KY, USOTHER

About this role

Cellular Sales

National Inventory Product Claims Coordinator

 

Classification

Non-Exempt

 

Reports toDirector of National Inventory

 

JOB DESCRIPTION

 

Summary/Objective

The National Inventory Returns & Fulfillment Specialist supports two key National Inventory programs: initiating the first step of the returns process for refunded, exchanged, and defective devices, and managing the end to end fulfillment of CS Iconic Portal orders. This role receives and prepares returned devices for downstream processing while also taking orders, communicating with dealers, and picking, packing, and shipping devices to customers.

 

Essential Functions 

 

1. Returns Intake & First Step Processing

 

 

a. Serve as the initial receiver of refunded, exchanged, and defective devicesb. Log and document incoming devices accuratelyc. Inspect devices for condition and completenessd. Tag, package, and stage items for downstream returns processinge. Enter return details into internal systemsf. Flag and escalate discrepancies or unusual return activity

 

  • Fulfillment of CS Iconic Portal Orders

    • a. Enter customer device orders through the CS Iconic Portal admin toolsb. Communicate with dealers throughout the order lifecyclec. Verify product availability, pricing, and order detailsd. Ensure orders are complete and ready for fulfillmente. Pick, pack, and ship devices according to standardsf. Troubleshoot and escalate Iconic Portal order issues

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
  • Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
  • Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  • Financial Awareness: Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.

    • Supervisory Responsibility

    This position has no supervisory responsibilities.

     

    Work Environment

    This job is in a professional office environment.

     

    Physical Demands

    Must be able to perform repetitious hand/eye movement, must be able to sit for long periods of time, must be able to stand for long periods of time. Must be able to have reliable transportation. Must be able to lift up to 15 lbs.

     

    Position Type/Expected Hours of Work

    This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

     

    Travel

    0-10%

     

    Required Education and Experience

  • High school diploma or GED
  • Some familiarity with wireless equipment troubleshooting

    •  

    Preferred Education and Experience

  • 4 Year Degree
  • College degree
  • Shipping / Returns Processing experience

    •  

    AAP/EEO Statement

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

     

    Frequently Asked Questions

    Is the salary disclosed for the National Inventory Returns & Fulfillment Specialist position at cellularsales?
    The salary for this National Inventory Returns & Fulfillment Specialist role at cellularsales is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the National Inventory Returns & Fulfillment Specialist position at cellularsales located?
    This National Inventory Returns & Fulfillment Specialist role at cellularsales is based in Louisville, KY, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the National Inventory Returns & Fulfillment Specialist role at cellularsales full-time or part-time?
    This is listed as a OTHER position. It is posted as a National Inventory Returns & Fulfillment Specialist role in the BG - Buying Group department at cellularsales.
    Which team or department does the National Inventory Returns & Fulfillment Specialist at cellularsales belong to?
    This National Inventory Returns & Fulfillment Specialist position is part of the BG - Buying Group department at cellularsales. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the National Inventory Returns & Fulfillment Specialist position at cellularsales?
    Click the "Apply Now" button on this page. You will be redirected to cellularsales's official application portal hosted on icims where you can submit your application directly.
    When was the National Inventory Returns & Fulfillment Specialist job at cellularsales posted?
    This National Inventory Returns & Fulfillment Specialist position at cellularsales was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
    National Inventory Returns & Fulfillment Specialist
    cellularsales
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