Supervisor, Trade Services

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Benefits Offered by CoBank

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Provides general supervision for Trade Services team, including workflow, administrative oversight, technical expertise, associate coaching, feedback and functional participation. Ensures the effective and efficient delivery of Trade transaction processing, documentation and payment activities to meet the export and import letter of credit requirements. Responsible for team performance, task prioritization, team quality assurance, service level standards, on-time processing, and project completion.

Essential Functions

• Oversees the daily activities of the Trade Services Export Processing team, ensuring that department Key Performance Indicators (KPIs) and customer expectations are achieved. Reviews and releases transactions.
• Collaborates with department manager and other supervisors to facilitate proper work load balance, high level of associate engagement, and adherence to business guidelines and processes.
• Serves as escalation point for processing and servicing issues identified by internal and external customers. Ensures that issues are resolved in a timely manner, and informs management as needed.
• Assesses the training needs and coordinates training opportunities for the team.
• Safeguards against documentation risk by evaluating staff’s understanding of rules and regulations (UCP and ISBP), and providing ongoing coaching on proper interpretation and application.
• Supervises the process of document examination under export and import letters of credit for compliance, correctness and conformity. Processes export and import payments, and ensures GSM transactions meet regulation requirements.
• Reviews transactions for OFAC violations, and assesses validity of any flagged transaction, and determines if appropriate to waive or if further review is required by Compliance Monitoring.
• Serves as the subject matter exert for customer/partner delivery requirements for the team.
• As a people manager at CoBank, you will be expected to manage and lead associates. Responsibilities include, but are not limited to, associate performance management, talent strategy, workforce planning, change management, conflict resolution, and relationship management. You will drive and be accountable for the team’s development, alignment with the division’s objectives, as well as with CoBank’s strategy and mission.

Education

• High school diploma or GED required

Work Experience

• 6 years of experience, preferably in the banking or financial services industry. required
• 5 years of experience in letters of credit preferred

Physical Exertion Details

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Travel Requirement Details

Occasional Travel occurs infrequently (typically, once a month or less).

About CoBank

The typical base pay range for this role is between $90,900 - $111,800. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Responsibilities

Provides general supervision for Trade Services team, including workflow, administrative oversight, technical expertise, associate coaching, feedback and functional participation. Ensures the effective and efficient delivery of Trade transaction processing, documentation and payment activities to meet the export and import letter of credit requirements. Responsible for team performance, task prioritization, team quality assurance, service level standards, on-time processing, and project completion.