Associate Tech Services Specialist

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Benefits Offered by CoBank

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Are you passionate about technology and eager to solve intricate business challenges? Do you excel in a dynamic, collaborative, and inclusive environment? At our company, you will immerse yourself in an innovative tech landscape, catering to the needs of real customers. We're seeking Associate Tech Services Specialists who are enthusiastic about leveraging automation across cloud and on-premises infrastructure, as well as exploring cutting-edge technologies. As an Associate Tech Services Specialist, you will be instrumental in bridging the gap between support and operations teams, ensuring the seamless delivery of high-quality support services. You will collaborate with Agile teams to design, develop, test, implement, and support technical solutions in cloud environments. You will leverage automation tools to streamline processes.

Essential Functions

• Assists with end-user computing issues, including troubleshooting and resolving basic problems.
• Supports basic IAM tasks such as user account creation, access provisioning, and password resets.
• Assists in the administration and support of Microsoft 365 services.
• Supports the resolution of production issues promptly, engaging IT and vendors as needed. Provides workday and after-hours support as needed.
• Practices a variety of programming languages and tools, including Bash, PowerShell, and Python for development.
• Continues to develop a strong understanding of the Software Development Lifecycle (SDLC). Learns to work with CI/CD pipelines and related tools to streamline software delivery.
• Works closely with Senior Tech Services Specialists to contribute to the delivery of cloud-based solutions that meet high standards of performance, security, and scalability.

Education

• High school diploma or GED required
• Associate's Degree in Information Technology or a related field preferred

Work Experience

• 2 years of experience in technical support or a related role preferred
• CompTIA A+ or Microsoft Certified Professional preferred
• 1. Basic understanding of end-user computing principles and technologies.
• 2. Ability to identify and resolve simple end-user computing issues.
• 3. Basic knowledge of ticketing systems and processes.
• 4. Familiarity with basic scripting and automation tools.
• 5. Basic understanding of identity and access management (IAM) principles.
• 6. Basic knowledge of cloud platforms, particularly Microsoft 365.
• 7. Willingness to learn and adapt to new technologies.
• 8. Basic awareness of cloud services and concepts.

About CoBank

The typical base pay range for this role is between $62,200 - $71,100. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Responsibilities

Are you passionate about technology and eager to solve intricate business challenges? Do you excel in a dynamic, collaborative, and inclusive environment? At our company, you will immerse yourself in an innovative tech landscape, catering to the needs of real customers. We're seeking Associate Tech Services Specialists who are enthusiastic about leveraging automation across cloud and on-premises infrastructure, as well as exploring cutting-edge technologies. As an Associate Tech Services Specialist, you will be instrumental in bridging the gap between support and operations teams, ensuring the seamless delivery of high-quality support services. You will collaborate with Agile teams to design, develop, test, implement, and support technical solutions in cloud environments. You will leverage automation tools to streamline processes.