Managed Services (MSP) Engineer

Overview

We are looking for a highly skilled and experienced Managed Services Engineer to join our team. The ideal candidate will have a strong background in multi-tenant environments and a proven track record of resolving complex incidents and delivering successful projects. This role requires an expert-level understanding of cloud, networking, and security principles, with a focus on providing top-tier support for our clients.

Responsibilities

• Incident and Problem Management: Serve as a Tier 3/4 escalation point, responsible for triaging and resolving critical P1-P2 incidents. This includes issues related to identity, mail flow, networking, endpoint security, and cloud infrastructure.
• Cloud Infrastructure (AWS): Architect and manage cloud environments in AWS. This includes designing and implementing VPC, Security Groups, and NACLs; configuring and optimizing EC2, RDS, NLB/ALB, and WAF; and hardening IAM policies. Utilize CloudWatch and CloudTrail for monitoring and auditing.
• Microsoft 365 and Endpoint Management: Administer and secure Microsoft 365 environments.
• Configure and maintain Conditional Access Policies, Autopilot, Defender for Endpoint, and device compliance rules in Intune/Entra ID. Manage Exchange Online hygiene and security.
• Networking and Security: Configure and maintain a variety of networking equipment, including SonicWall, Fortinet, and Ubiquiti firewalls. Implement and manage secure connectivity with WireGuard/S2S VPNs and VLANs. Manage TLS/PKI lifecycles and implement email security protocols like SPF, DKIM, and DMARC.
• Automation and Documentation: Develop and maintain scripting baselines and fixes using PowerShell and Bash. Keep SOPs, asset inventories, and configurations current and well-documented.
• Project Delivery: Lead and execute end-to-end projects from initial design and planning through implementation, cutover, and final documentation.

Qualifications

• 5-7+ years of experience in a Managed Service Provider (MSP) or multi-tenant environment, with sustained Tier 3/4 ownership.
• Expert-level proficiency in at least three of the following domains:
• AWS networking and IAMMicrosoft Entra ID, Intune, and Autopilot
• Windows Server and Active DirectoryFirewalls and VPN technologies
• Microsoft 365 and Exchange Online administration
• Expert proficiency with PowerShell and a solid understanding of Bash scripting. Familiarity with Git for version control is required.
• Proven track record of delivering at least 3 end-to-end projects, with a focus on comprehensive design, implementation, and documentation.
• Excellent written communication skills, including meticulous ticket hygiene, detailed change plans, and thorough Root Cause Analysis (RCA) reports.
• Experience with Python is a nice-to-have
• Strong command of English language, TOEFL minimal score 100+
• Ability to match US Time (Eastern) Zone M-F