ServiceNow Implementation Consultant
cayuseholdings· Information Technology
About this role
Overview
Job Title: ServiceNow Implementation ConsultantLocation: Remote - Canada
Working Hours: Central Time ZoneType: Independent Contract (Contractor / Non-Employee)Start Date: ASAP
Pay Rate: $75-$95/hr CAD
We are seeking a ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.
Responsibilities
Implementation & Configuration
- Configure Service Mapping, CMDB relationships, and CI discovery
- Restore and optimize OOTB Change Management models and workflows
- Implement Employee Center with Virtual Agent readiness
- Configure Workspaces and modern dashboard experiences
- Implement Problem Management and Major Incident Management processes
- Build Platform Analytics dashboards and operational reports
Client Advisory & Enablement
- Lead stakeholder discovery and solution workshops
- Recommend ITSM process improvements and platform best practices
- Guide CMDB health and data quality initiatives
- Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom
- Deliver training and knowledge transfer sessions
Documentation & Knowledge Transfer
- Create solution design and configuration documentation
- Document as-built configurations and operational runbooks
- Conduct administrator and support team enablement sessions
Qualifications
Required Qualifications
ServiceNow Expertise
- 5+ years of hands-on ServiceNow implementation experience
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required
- Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog
- Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics
Technical Skills
- Strong understanding of ServiceNow OOTB workflows and data models
- Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
- Proficiency in JavaScript and CMDB CI relationship modeling
- Experience with SLA configuration and reporting
Consulting Skills
- Strong client-facing communication and workshop facilitation skills
- Ability to balance OOTB capabilities with custom business needs
- Experience leading complex multi-workstream ITSM initiatives
- Ability to work independently and drive delivery
Preferred Qualifications
- CIS in Discovery or Service Mapping
- Experience with Virtual Agent, Now Assist, or AI/ML capabilities
- Familiarity with ITOM, AIOps, and predictive intelligence
- Experience in financial services or credit union environments
- Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)
Pay Range
CAD $75.00 - CAD $95.00 /Hr.Frequently Asked Questions
What is the salary for the ServiceNow Implementation Consultant role at cayuseholdings?
The listed salary for this ServiceNow Implementation Consultant position at cayuseholdings is CAD 75–95/yr. This is a remote OTHER role.
Is the ServiceNow Implementation Consultant job at cayuseholdings remote?
Yes, this ServiceNow Implementation Consultant position at cayuseholdings is remote, with team members based in CA. You can work from home or anywhere in the supported regions.
Is the ServiceNow Implementation Consultant role at cayuseholdings full-time or part-time?
This is listed as a OTHER position. It is posted as a ServiceNow Implementation Consultant role in the Information Technology department at cayuseholdings.
Which team or department does the ServiceNow Implementation Consultant at cayuseholdings belong to?
This ServiceNow Implementation Consultant position is part of the Information Technology department at cayuseholdings. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow Implementation Consultant position at cayuseholdings?
Click the "Apply Now" button on this page. You will be redirected to cayuseholdings's official application portal hosted on icims where you can submit your application directly.
When was the ServiceNow Implementation Consultant job at cayuseholdings posted?
This ServiceNow Implementation Consultant position at cayuseholdings was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow Implementation Consultant
cayuseholdings · 💰 CAD 75–95/yr
You'll be redirected to cayuseholdings's official application page on icims.