Customer Service Rep

cooperhealth· Clerical
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📍 Camden, NJ, USOTHER

About this role

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

  • Receive inbound and making outbound calls regarding outstanding bills, payments, payment plans and billing questions.
  • Use excellent customer service and communication skills to resolve confrontations with antagonistic patients and/or clinical staff in order to properly coordinate continuity of care.
  • Contact patients and collect self-pay balances after insurance.
  • Exhibit professionalism, have excellent communication and negotiation skills, as well as the ability to work independently.
  • Process and distribute patient payments between the hospital and physician bills and initiate payment plans.
  • Work to resolution escalated Patient Relations issues
  • Use all available eligibility tools, including initiating calls to insurance companies to verify benefits assigned to claims and submit “next steps” to Hospital/Physician follow-up teams for reconciliation
  • Deliver an exceptional experience to patients.  

Experience Required

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.  

 

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required

Salary Min ($)

USD $23.00

Salary Max ($)

USD $37.00

Frequently Asked Questions

Is the salary disclosed for the Customer Service Rep position at cooperhealth?
The salary for this Customer Service Rep role at cooperhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Rep position at cooperhealth located?
This Customer Service Rep role at cooperhealth is based in Camden, NJ, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Rep role at cooperhealth full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Rep role in the Clerical department at cooperhealth.
Which team or department does the Customer Service Rep at cooperhealth belong to?
This Customer Service Rep position is part of the Clerical department at cooperhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Rep position at cooperhealth?
Click the "Apply Now" button on this page. You will be redirected to cooperhealth's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Rep job at cooperhealth posted?
This Customer Service Rep position at cooperhealth was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Rep
cooperhealth
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You'll be redirected to cooperhealth's official application page on icims.