Print Systems Engineer

Overview

Edgewater Federal Solutions is seeking a Print Systems Engineer to support our team. This requires and active Top Secret clearance and is onsite in Pocatello, Idaho. 

Responsibilities

• Responsible for consulting with teams of information technology specialists to automate and streamline the delivery of print services and devices to various locations.
• Responsible for migrating existing print system infrastructure consisting of approximately 6000 devices to newer operating systems, firmware, and application versions where appropriate.
• Responsible for leveraging pre-existing and funded systems to identify areas of improvement and opportunities to right-size the number of systems needed to support customers' needs.
• Responsible for utilizing appropriate change-management techniques to implement any system changes including the documentation of said changes and providing updated training materials to customers and information technology specialists where their processes may be altered based on any changes.
• Responsible for engineering and configuring print systems between various classification levels and ensuring security of printers and associated systems to include print servers, printer security software, printer back-end software, and firmware.
• Proactively address performance and anticipated user requirements.
• Provide hands on experience in implementing and supporting commercially available document management software and hardware configuration suites from leading printer vendors hosted on Windows Server platforms and utilizing SQL server instances.
• Be able to understand typical printer deployment issues and troubleshoot installs of applications and determine if issue is hardware or software related and resolve issue by either implementing fixes or guiding customers through problem resolution.
• Set up systems and provide post implementation support, user guidance or training and maintenance.
• Be responsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• Maintain and update system documentation.
• Assist with system accreditation and monitoring.
• Provide timely problem resolution.
• Track all system inventory and update documentation of any configuration changes.
• Troubleshoot, respond, and resolve Tier 3 and Tier 4 tickets related to print devices, back-end print infrastructure, security patching, and configuration.
• Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

Qualifications

• Bachelor's degree and two years of experience in HP Security Manager, HP Advance, HP Access Control Secure Pull Prining, Web Jetadmin, and SQL Server software.
• In lieu of a degree, additional relevant experience may be applicable.
• Must have an active Top Secret clearance.
• Must be willing to sit for a CI Poly after starting.
• U.S. Citizenship is required per contract. 
• Current and active Top Secret clearance is required
• IT certifications are preferred.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-SW1

Responsibilities

- Responsible for consulting with teams of information technology specialists to automate and streamline the delivery of print services and devices to various locations.
- Responsible for migrating existing print system infrastructure consisting of approximately 6000 devices to newer operating systems, firmware, and application versions where appropriate.
- Responsible for leveraging pre-existing and funded systems to identify areas of improvement and opportunities to right-size the number of systems needed to support customers' needs.
- Responsible for utilizing appropriate change-management techniques to implement any system changes including the documentation of said changes and providing updated training materials to customers and information technology specialists where their processes may be altered based on any changes.
- Responsible for engineering and configuring print systems between various classification levels and ensuring security of printers and associated systems to include print servers, printer security software, printer back-end software, and firmware.
- Proactively address performance and anticipated user requirements.
- Provide hands on experience in implementing and supporting commercially available document management software and hardware configuration suites from leading printer vendors hosted on Windows Server platforms and utilizing SQL server instances.
- Be able to understand typical printer deployment issues and troubleshoot installs of applications and determine if issue is hardware or software related and resolve issue by either implementing fixes or guiding customers through problem resolution.
- Set up systems and provide post implementation support, user guidance or training and maintenance.
- Be responsible for ensuring that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
- Maintain and update system documentation.
- Assist with system accreditation and monitoring.
- Provide timely problem resolution.
- Track all system inventory and update documentation of any configuration changes.
- Troubleshoot, respond, and resolve Tier 3 and Tier 4 tickets related to print devices, back-end print infrastructure, security patching, and configuration.
- Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.