IT Business Analyst

Overview

Edgewater Federal Solutions is seeking an IT Business Analyst to support a major national laboratory. 

The successful candidate shall have experience in managing general business management, basic project management.

Responsibilities

• Partner with stakeholders within the department to gather, document, and refine functional requirements for department workflows and processes.
• Use previous experience at other organizations to propose changes to existing processes and suggest ideas on how to simplify and automate processes.
• Work closely with IT fulfillment teams to optimize and refine workflows involving incident, change, and request within Service Now, as well as workflows that are not utilizing Service Now.
• Lead the design, build-out, and operationalization of a team SharePoint site, including structure, permissions, content strategy, and integration with other collaboration tools.
• Assess how knowledge and information are stored and utilized within the department.
• Examine documentation practices; propose and implement improvements to create a unified, organized, and accessible system for department knowledge and technical data.
• Develop and map business processes, ensuring alignment with operational goals and industry best practices.
• Support the IT Network Operations team in documenting standard operating procedures, runbooks, and process flows. Lead continuous improvement activities and problem investigations.
• Using inputs from technical experts, develop and refine troubleshooting playbooks.
• Assist in project coordination, change management, and user training related to new tools, workflows, and collaboration structures.
• Help monitor process performance and recommend enhancements based on usage data, feedback, and operational needs.

Qualifications

• Bachelor’s degree in Information Systems, Business plus minimum 4 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be able to obtain and maintain a DOE Security Clearance
• Must be US Citizen

• 4+ years of experience as a Business Systems Analyst, Process Analyst, or similar role
• Hands-on experience developing requirements for ServiceNow (added plus if candidate has experience building out workflows within Service Now, but programming and app development within Service Now is not required
• Experience building and administering SharePoint sites, including governance and content management
• Strong analytical and process-mapping skills; ability to translate complex needs into clear, actionable requirements
• Excellent communication and stakeholder-management abilities
• Familiarity with IT network operations, 24x7 site reliability engineering or other critical IT operations
• Foundational understanding of ITIL processes, enterprise IT environments
• Ability to work independently, manage multiple priorities, and drive tasks from concept through completion.

Competitive Salary Range: $107,935-$117,935

Additional Benefits Include:

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• 401K with employer matching contribution
• Tuition and Education Reimbursement
• Exercise Reimbursement
• Tech Reimbursement
• Employee Assistance Program
• Opportunities for professional development and growth
• Collaborative and dynamic work environment

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.  #LI-KM1

Responsibilities

- Partner with stakeholders within the department to gather, document, and refine functional requirements for department workflows and processes.
- Use previous experience at other organizations to propose changes to existing processes and suggest ideas on how to simplify and automate processes.
- Work closely with IT fulfillment teams to optimize and refine workflows involving incident, change, and request within Service Now, as well as workflows that are not utilizing Service Now.
- Lead the design, build-out, and operationalization of a team SharePoint site, including structure, permissions, content strategy, and integration with other collaboration tools.
- Assess how knowledge and information are stored and utilized within the department.
- Examine documentation practices; propose and implement improvements to create a unified, organized, and accessible system for department knowledge and technical data.
- Develop and map business processes, ensuring alignment with operational goals and industry best practices.
- Support the IT Network Operations team in documenting standard operating procedures, runbooks, and process flows. Lead continuous improvement activities and problem investigations.
- Using inputs from technical experts, develop and refine troubleshooting playbooks.
- Assist in project coordination, change management, and user training related to new tools, workflows, and collaboration structures.
- Help monitor process performance and recommend enhancements based on usage data, feedback, and operational needs.