Mobility Technician

Overview

Edgewater Federal Solutions is seeking a Mobility Technician to support a major national laboratory. 

The successful candidate shall set up, repair, and maintain mobile equipment and software used by mobile authorized users (e.g., smartphones, tablets, mobile Wi-Fi adapters) and shall perform related services. These services include delivering technical and administrative support in conjunction with fulfilling the requirements for security, connectivity, and export-control compliance. 

Responsibilities

• Assist in the daily operation of Intune and Microsoft Authenticator to maintain security on mobile devices.
• Pull web based reports from ICK, Verizon, and Intune, in order to report on the number of active & suspended devices on site that are in currently in production.
• Assist in deploying/provisioning security & device management policies to all mobile devices for approved users.
• Assist end users via telephone, e-mail, or by appointment with questions, problems & requests regarding mobile devices.
• Train end-users on Mobile device technology.
• Provide quarterly training to internal groups, as well as end user presentations. 
• Remain current on industry and/or technology foundations in order to provide new, updated information to customers, and the IT Support Team, which may include personnel supporting Mobile Devices, Technical Development, the Help Desk, & Cyber Security.
• Participate in Pilot Programs & be involved in testing, as well as reporting (using Excel, Remedy, PowerPoint, etc.).
• Other duties as necessary.

Qualifications

• HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Related experience may be substituted for relevant education and vice versa.
• Ability to obtain & maintain a U.S. Dept. of Energy Clearance; U.S. Citizenship is required.

Required Skills:

• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• 6 months of customer help desk experience
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
• Ability to type 35 WPM

*Telecommuting, or hybrid work, will be considered on a case by case basis at the discretion of the service manager

Desired:

• Experience in the current customer environment
• Associates Degree or bachelor’s degree in information technology, or related discipline.
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.  #LI-VA1

Responsibilities

- Assist in the daily operation of Intune and Microsoft Authenticator to maintain security on mobile devices.
- Pull web based reports from ICK, Verizon, and Intune, in order to report on the number of active & suspended devices on site that are in currently in production.
- Assist in deploying/provisioning security & device management policies to all mobile devices for approved users.
- Assist end users via telephone, e-mail, or by appointment with questions, problems & requests regarding mobile devices.
- Train end-users on Mobile device technology.
- Provide quarterly training to internal groups, as well as end user presentations. 
- Remain current on industry and/or technology foundations in order to provide new, updated information to customers, and the IT Support Team, which may include personnel supporting Mobile Devices, Technical Development, the Help Desk, & Cyber Security.
- Participate in Pilot Programs & be involved in testing, as well as reporting (using Excel, Remedy, PowerPoint, etc.).
- Other duties as necessary.