Contracts Manager

Overview

Join the Team at F.H. Furr – The Area’s Premier Home Services Company!

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is seeking a highly organized and driven Contracts Manager to lead and oversee installation contract operations across our Northern Virginia market. This role is responsible for managing the HVAC Install Contracts Coordination team, ensuring all installation jobs are scheduled, processed, and completed efficiently while delivering a best-in-class customer experience.

If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about keeping operations running smoothly, we want to hear from you!

What You’ll Do:

• Lead and Supervise the Contracts Coordination Team – Provide day-to-day leadership, guidance, and support to HVAC Install Contracts Coordinators. Monitor workflow, assign priorities, and ensure team members are meeting performance expectations and service standards.
• Coordinate and Oversee Install Scheduling – Ensure installation jobs are scheduled efficiently by partnering with customers, technicians, and installers, while optimizing team productivity and capacity.
• Manage Contracts and Documentation – Oversee the completion, accuracy, and organization of all installation-related paperwork, ensuring compliance with company standards and processes.
• Oversee Permits and Inspections – Ensure timely and accurate permit applications and coordinate inspections to maintain compliance with all local regulations.
• Warranty Registration Oversight – Ensure all equipment is properly registered with manufacturers for warranty coverage.
• Drive Customer Communication Excellence – Set expectations for proactive, professional communication with homeowners and ensure a seamless and positive experience throughout the installation process.
• Support and Partner with Install Teams – Act as a liaison between coordination staff and field teams, resolving issues, removing roadblocks, and improving workflow.
• Ensure Accuracy and Process Integrity – Monitor job details, documentation, and team output to minimize errors, delays, and compliance risks.
• Identify Process Improvements – Partner with leadership to enhance systems, workflows, and team efficiency, driving continuous improvement across the install coordination function.

What We’re Looking For:

• Previous experience in scheduling, coordination, or administrative operations, preferably within home services, HVAC, or a similar industry
• Demonstrated experience leading, supervising, or mentoring a team
• Strong organizational skills and attention to detail
• Excellent communication skills, with the ability to effectively manage both team members and customer interactions
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment
• Experience with permits, inspections, and warranty processing is a plus
• Proficiency in Microsoft Office, CRM systems, and scheduling software

What We Offer:

• Competitive pay with room for growth ($70,000 - $90,000)
• Comprehensive benefits – Medical, dental, vision, 401(k) with company match
• Paid time off and holidays
• A high-energy, team-oriented workplace
• Ongoing training and career advancement opportunities

Join a company that values its employees, promotes from within, and delivers Five-Star Service to every customer!

Apex Atlantic South may conduct a pre-employment background check and drug test, subject to applicable law.

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