Guest Services Representative
floridamedclinic· WRH GUEST SERVICES
About this role
Position Summary
Provides directions to guests/team members within the hospital system, and the Orlando area.
Responsibilities
Essential Functions
- Escorts guests to their in-hospital destinations as needed.
- Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
- Provides information to all hospital team members.
- Responds to needs of guests/team members either on the phone or in person.
- Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
- Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
- Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
- Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
- Presents a professional image in dress, hygiene and communications skills.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
- Attends in services/meetings as required.
- Completes all mandatory education.
- Assume the responsibility for professional growth and development
- Other duties as assigned.
Qualifications
Education/Training
- High School diploma or equivalent.
Licensure/Certification
- None.
Experience
- Two (2) years of experience in a customer service setting.
Frequently Asked Questions
Is the salary disclosed for the Guest Services Representative position at floridamedclinic?
The salary for this Guest Services Representative role at floridamedclinic is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Services Representative position at floridamedclinic located?
This Guest Services Representative role at floridamedclinic is based in WESLEY CHAPEL, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Services Representative role at floridamedclinic full-time or part-time?
This is listed as a OTHER position. It is posted as a Guest Services Representative role in the WRH GUEST SERVICES department at floridamedclinic.
Which team or department does the Guest Services Representative at floridamedclinic belong to?
This Guest Services Representative position is part of the WRH GUEST SERVICES department at floridamedclinic. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Services Representative position at floridamedclinic?
Click the "Apply Now" button on this page. You will be redirected to floridamedclinic's official application portal hosted on icims where you can submit your application directly.
When was the Guest Services Representative job at floridamedclinic posted?
This Guest Services Representative position at floridamedclinic was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Services Representative
floridamedclinic
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