Specialty Quality Coordinator

dchsystem· Pharmacy
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📍 Tuscaloosa, AL, USFULL TIME

About this role

Overview

Reporting to the Assistant Director of Pharmacy Outpatient Services, the Specialty Quality Coordinator ensures the pharmacy maintains compliance with URAC and ACHC accreditation standards. In this role, the technician assists with standard reporting, accreditation renewals, billing, and audit record management. Additionally, the position oversees the daily tasks of Medication Access Specialists to ensure adherence to all departmental policies and procedures

Responsibilities

  • Run reports for quarterly QMC meetings and prepare all the QMC notes and score cards.
  • Complete annual reports including the quality and summary of QMC
  • Prepare all annual/PAC meeting notes
  • Ensure pharmacy policy and procedures are up to date and meet accreditation standards
  • Verification of patient assessments completed within the appropriate time frame
  • Verification of Temperature and Humidity Monitoring
  • Manage marketing, communication logs and compliance logs
  • Manage patient facing materials – handbook, education, new patient pamphlet, etc. 
  • Manage annual compliance requirements (ie. Fire drills, hazard training, business continuity testing, organizational charts, communication materials, website)
  • Ensure HR has all items need for audits, including annual license verification
  • Track incident/accident reports, complaints and other issues
  • Complete all insurance audits received daily
  • Assist with annual 340B audits, including auditing of 340B prescriptionssent to 340B contract pharmacy
  • Ensure outstanding claims are paid in a timely manner
  • Assist Pharmacists, MDs and Nurses in Celgene prescription
  • Ensure pharmacy staff have completed yearlycompetency training
  • Oversee day-to-day procedures for Medication Access Specialist in Patient Assistance (PAP) and Prior Authorization (PA)
  • Oversee day-to-day procedures for Medication Assistant Coordinator in Drug Recovery Program
  • Audit and Verify records and compliance to the drug recovery program
  • Assist Patient Medication Access Specialist and Medication Assistant Coordinator with scheduling conflicts if needed. 
  • Make sure all policies are kept up to date for Medication Access Specialist (PAP and PA) and Medication Assistant Coordinator.
  • Ensure compliance with all policies and procedures for Patient Advocate Coordinators (PAP and PA) and Retail Financial Assistance. 
  • Other duties as assigned by the Assistant Director of Outpatient Pharmacy Services

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    DCH Standards:

    • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
    • Performs compliance requirements as outlined in the Employee Handbook
    • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
    • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
    • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
    • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
    • Requires use of electronic mail, time and attendance software, learning management software and intranet.
    • Must adhere to all DCH Health System policies and procedures.
    • All other duties as assigned.

    Qualifications

    Registration: Active Alabama Pharmacy Technician registration by start date.

    Certification: National PTCB or ExCPT certification required.

    Education: High School diploma or equivalent required.  Bachelor’s degree preferred.

    Required: 1+ years in medication reimbursement, insurance preauthorization, patient assistance programs, and URAC/ACHC accreditation standards.

    Preferred: 3+ years of pharmacy practice experience.

    Technical: Proficient in Microsoft Office, pharmacy equipment, and pharmacology (medication classes).

    Professional: Strong interpersonal, telephone, and communication skills.

    Execution: Detail-oriented with a focus on follow-up and the ability to meet deadlines under pressure. 

    Must be able to read, write legibly, speak, and comprehend English

     

     

    WORKING CONDITIONS

     

    Able to stand, walk, reach, sit, crouch and stoop for extended periods of time.  Must be able to carry objects weighing 35 pounds.  Requires good motor coordination with good manual and finger dexterity.  Must have the ability to communicate with staff and patients of all ages.  Physical presence onsite is essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.

    Frequently Asked Questions

    Is the salary disclosed for the Specialty Quality Coordinator position at dchsystem?
    The salary for this Specialty Quality Coordinator role at dchsystem is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Specialty Quality Coordinator position at dchsystem located?
    This Specialty Quality Coordinator role at dchsystem is based in Tuscaloosa, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Specialty Quality Coordinator role at dchsystem full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Specialty Quality Coordinator role in the Pharmacy department at dchsystem.
    Which team or department does the Specialty Quality Coordinator at dchsystem belong to?
    This Specialty Quality Coordinator position is part of the Pharmacy department at dchsystem. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Specialty Quality Coordinator position at dchsystem?
    Click the "Apply Now" button on this page. You will be redirected to dchsystem's official application portal hosted on icims where you can submit your application directly.
    When was the Specialty Quality Coordinator job at dchsystem posted?
    This Specialty Quality Coordinator position at dchsystem was posted on Feb 24, 2026. Apply as soon as possible — early applications are often reviewed first.
    Specialty Quality Coordinator
    dchsystem
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