Front Desk Agent - Clarion Inn at Destination Daytona

Overview

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Position Overview

Teddy Morse’s Daytona Harley-Davidson, part of the Ed Morse Automotive Group, is currently seeking a Front Desk Agent at the Clarion Inn at Destination Daytona.

Responsibilities

• Ensure an environment in which high standards of customer service and quality exist for our guest.
• Registers guest and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations coming in.
• Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures.
• Empowered to resolves guest related problems quickly, efficiently, and courteously
• Understands room status and room status tracking.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures and guest check-out procedures.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Communicate with housekeeping and maintenance to ensure the availability of rooms according to forecast.
• Receives information from the previous shift and passes on pertinent details to the oncoming shift.
• Post and files all charges to guest, master, and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Reports any unusual occurrences or request to the Front Office Manager or the Manager on Duty.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Attend department meetings whenever scheduled.
• Work closely with all departments with-in the hotel.
• Speak to every employee and guest you come in contact with.
• Perform or coordinate other tasks as assigned by the Front Office Manager.
• Exemplify the Forbes Hamilton Standards of Excellence.

Qualifications

• Excellent verbal, comprehension, listening and problem solving skills.
• Interpersonal and time management skills.
• Guest relation skills.
• Adaptability.
• Understanding of how to use front office equipment.
• Sound computer skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including:
• Medical
• Dental
• Vision
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Become involved in our community with Ed Morse Cares
• Unlimited career potential- opportunities in multiple states with over 30+ brands!
• Ongoing Education- receive manufacturer and product knowledge training.